Actionable Insights Customer Service Double-Barreled Question 
SurveySensum
JUNE 14, 2024
Ever stumbled upon a survey question that left you scratching your head, trying to figure out how to answer it accurately? That’s likely a double barreled question, a sneaky trap that combines two distinct topics into one, making it a challenge for respondents to provide clear and reliable answers.
Retently
JUNE 16, 2024
Using technology and smart question structuring, such as survey logic features and pre-testing, can streamline the survey process, cater to different devices, and significantly improve the collection of actionable insights. What Are Bad Survey Questions? Wouldn’t you prefer our service over the competition?” “How
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
OCTOBER 21, 2024
Bad survey questions not only waste valuable opportunities to learn but can also mislead you into making poor decisions. In this blog post, we’ll cover what are bad survey questions, how to spot them, get examples, and offer tips to fix them for more accurate, actionable insights from your customers.
SurveySensum
JULY 19, 2024
These biased questions not only skew the data but also waste a valuable opportunity to gather actionable insights. So, how do you avoid using these questions in your survey? What are Biased Survey Questions? “ How much do you love our exceptional customer service? ” – Now, what’s wrong with this question?
InteractionMetrics
MAY 28, 2019
How can we increase customer loyalty? How can we make sure that our customer service reinforces our brand? Whether tactical or strategic, when done correctly, Customer Listening gives you greater accountability, more insight, and a lens into the details that will boost employee and customer happiness.
Expert insights. Personalized for you.
52 
Let's personalize your content