Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Uniphore

JUNE 15, 2021

Innovators Rethink processes and seek new ways to improve productivity. Dispute Gods Use account disputes to “game the system” for provisional credit. However, beneath this surface is a wellspring of actionable insights. Competitors Focus on winning and/or outperforming their peers. The Lost One.

Social Media 162

Social Media CX Contact Center Actionable Insights 162

SurveySensum

JULY 16, 2024

Constantly Innovates – Gemini Seen the latest addition to Google Chrome’s AI-driven chatbot, Gemini? Innovation is the hallmark of Google’s vision. Employees are encouraged to send direct emails to the company’s top executives to discuss any innovative ideas.

NPS 52

NPS Customer Loyalty Engineering Close the Loop 52

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Innovation 26

Innovation Sports Education Start-ups 26

SurveySensum

JUNE 14, 2024

Get ready to level up your survey game and gather insights that truly matter. ” “Do you think our new product is innovative and affordable?” By avoiding these common survey errors, you can improve the quality of your survey data and ensure more accurate, reliable, and actionable insights.

Double-Barreled Question 52

Double-Barreled Question Innovation Actionable Insights Gaming 52

Qualtrics

JULY 29, 2021

And part of achieving that goal is being able to complement our organic innovation with smart acquisitions. This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

JANUARY 9, 2024

It Encourages Gaming the Score Under pressure to maintain or improve scores, agents may manipulate customer feedback , pushing customers to provide higher ratings even if their experiences don’t warrant it. Communicate Success Stories : Share success stories derived from VoC insights within the team.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

SugarCRM

JANUARY 27, 2021

With every new year, we look forward to the innovations that the year will bring—not only our hopes of a bright future but making predictions of what may lie ahead. At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

DMG Consulting

MARCH 10, 2023

Fortunately, many innovations that have been under development during the past few years are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives. These solutions can be implemented in a few weeks but will take a few months to deliver the expected benefits. Gamification.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

SurveySensum

JANUARY 1, 2024

It’s more than just numbers; it’s a game-changer in sparking motivation and engaging your team like never before. Beyond this innovative program, Accenture employees praise the company’s effective management practices and early delegation of responsibilities, fostering a culture of trust and empowerment.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

Execs In The Know

OCTOBER 27, 2021

Furthermore, the brand has managed to use change (such as change brought about by the pandemic) as an enabler for identifying and closing gaps between digital and in-store experiences, bringing new innovations to its customers. Here a glimpse of some of the insights he shared: 1. Digital Means a More Challenging Delivery.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

SurveySensum

NOVEMBER 15, 2023

This board comprises key customers who actively participate in the company’s product development process, providing invaluable insights and direction. The members consist of prominent technology and innovation executives who represent Salesforce customers across industries.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Zendesk

APRIL 3, 2023

Invest in endless aisles An endless aisle is an innovative solution that blurs the lines between in-store and online shopping. Examples of innovative retail customer engagement in action Retailers are wowing their customers with new experiences. Those sessions have a successful conversion rate of 65 percent.”

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SugarCRM

NOVEMBER 20, 2019

At Sugar, innovation never rests. Just recently there have been major announcements from big players with capabilities that sound uncannily like our intelligent CX platform, no-touch information management, and continuous cloud innovation on AWS (Amazon Web Services). We’re flattered but not surprised. We know it.

CRM 37

CRM Innovation Actionable Insights CX 37

Lumoa

MAY 16, 2024

It’s an innovative approach that’s changing the game in data science and AI development. Another aspect is the ‘actionable insight’ view on the right with the top insight being the internet connection issues with HSBC mobile bank. Booktest stands at the forefront of this innovative approach.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

JULY 25, 2023

So, before you hit that send button, make sure you do customer segmentation to ensure that your B2B survey reaches the right individuals, giving you meaningful responses and actionable insights. Their CX team understood that these questions could reveal hidden pain points and innovative ideas from their customers.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

C3Centricity

MAY 1, 2018

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. All innovation processes should start with a deep understanding of the potential customer segment and then insight development. #2

Innovation 48

Innovation Start-ups Retail Social Media 48

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 5: Level Up Your CX Game with More Quality Sales and Lead Generation.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. AI empowers its users to deliver personalized content and real-time recommendations and to drive automated actions.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SugarCRM

MAY 25, 2023

The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience. They can now analyze large volumes of customer data, identify patterns, and generate actionable insights. CRM platforms have come a long way.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Data Entry 26

Zendesk

JANUARY 25, 2024

AI-powered call transcript analysis empowers call center managers to conduct thorough quality assessments, extract actionable insights, and tailor training programs effectively to improve agent performance and customer satisfaction. With AI, you get innovative tools that make this less of a guessing game.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SugarCRM

AUGUST 19, 2019

To say it’s been a game-changer is an understatement. Companies where there’s an established culture of innovation or newcomers with a more modern mindset are going to find it easier to adopt new ways of working than established businesses with a longstanding legacy to navigate. Of course, some businesses adapt faster than others.

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

Qualtrics

OCTOBER 29, 2020

You can introduce elements of competition or incentives to make a game out of submitting information. Employees winning an internal award for innovation for frequently thinking outside the box and making valuable suggestions. Find out how you can evaluate, visualize, and analyze employee suggestion box data to get actionable insights.

Close the Loop 26

Close the Loop Start-ups Social Media Actionable Insights 26

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. If you would like to know more about it sign up for our free webinar ).

Technology 48

Technology Technology Manufacturing Transportation 48

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Qualtrics

JULY 23, 2019

These market research professionals bring you the latest news and thought-leadership so you can stay on top of your research game. where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world.

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

PeopleMetrics

OCTOBER 25, 2017

Draw new actionable insights at scale. Warm ups are over, it’s game time. Market leaders are using customer feedback to continuously innovate their CX and operations at scale. The most democratized CEM programs are usually also the most successful. If you don’t already have a CEM program, imagine that you do.

CEM 122

CEM Customer Experience VOC Scorecard 122