ClientSuccess

MAY 25, 2023

SILICON SLOPES, UTAH (PRWEB) MAY 23, 2023 ClientSuccess, a leading customer success software provider, has announced the launch of SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

FEBRUARY 13, 2025

They can offer a lot of valuable insights into what you are doing well and should continue to do. They give you innovative ideas and business opportunities. Avoid NPS Gaming One of the biggest challenges in NPS measurement is NPS gamingwhen employees or teams manipulate scores to make the results appear more favorable.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

C3Centricity

MAY 1, 2018

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. All innovation processes should start with a deep understanding of the potential customer segment and then insight development. #2

Innovation 88

Innovation Start-ups Retail Social Media 88

Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Understanding the latest market trends and consumer behavior isn’t just a “nice-to-have” – it’s a game-changer for ecommerce growth. One game-changer is automation.

Sales 151

Sales Social Media Predictive Analytics Start-ups 151

Qualtrics

JULY 29, 2021

And part of achieving that goal is being able to complement our organic innovation with smart acquisitions. This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Retently

JULY 8, 2024

Another scenario is when companies interpret a high NPS as an all-clear signal, neglecting innovation or addressing underlying issues. Manipulated results There’s also a temptation to game the system. Because NPS can influence perceptions of a company’s performance, some might try to manipulate outcomes to paint a rosier picture.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

Zendesk

APRIL 3, 2023

Invest in endless aisles An endless aisle is an innovative solution that blurs the lines between in-store and online shopping. Examples of innovative retail customer engagement in action Retailers are wowing their customers with new experiences. Those sessions have a successful conversion rate of 65 percent.”

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Execs In The Know

NOVEMBER 30, 2024

Why AI certification is a Game-Changer for CX Leaders AI is reshaping how brands connect with customers, measure success, and scale operations. But with innovation comes complexity. Walk away with actionable insights and a clear framework for your organization.

AI 52

AI CX Artificial Intelligence Actionable Insights 52

SugarCRM

JANUARY 27, 2021

With every new year, we look forward to the innovations that the year will bring—not only our hopes of a bright future but making predictions of what may lie ahead. At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Retently

JULY 3, 2024

It tells them what they’re doing right, what needs fixing, and where they can innovate. This can be a game-changer for businesses. They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

Gainsight

AUGUST 3, 2023

Pulse Encore will continue this tradition, delivering the latest trends, innovations in AI, and best practices in Customer Success. Don’t miss your chance to gain actionable insights, build valuable relationships, and level up your digital strategy and customer experience game.

Actionable Insights 52

Actionable Insights AI Gaming Education 52

SurveySensum

JULY 16, 2024

Constantly Innovates – Gemini Seen the latest addition to Google Chrome’s AI-driven chatbot, Gemini? Innovation is the hallmark of Google’s vision. Employees are encouraged to send direct emails to the company’s top executives to discuss any innovative ideas.

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

Execs In The Know

SEPTEMBER 17, 2024

As businesses strive to meet the increasing demands of modern consumers, innovative technologies are emerging as game-changers. And our technology is innovative – we were the first to deploy an LLM-powered Customer AI Assistant and continue to lead the market in deployments. How powerful? We look forward to seeing you there!

Retail 52

Retail AI CX Gaming 52

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. Make them understand their importance in enhancing the bank’s customer experience.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

JUNE 14, 2024

Get ready to level up your survey game and gather insights that truly matter. ” “Do you think our new product is innovative and affordable?” By avoiding these common survey errors, you can improve the quality of your survey data and ensure more accurate, reliable, and actionable insights.

Double-Barreled Question 52

Double-Barreled Question Innovation Actionable Insights Gaming 52

DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Outlook Text Analytics Actionable Insights 48

Execs In The Know

OCTOBER 27, 2021

Furthermore, the brand has managed to use change (such as change brought about by the pandemic) as an enabler for identifying and closing gaps between digital and in-store experiences, bringing new innovations to its customers. Here a glimpse of some of the insights he shared: 1. Digital Means a More Challenging Delivery.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

SugarCRM

NOVEMBER 20, 2019

At Sugar, innovation never rests. Just recently there have been major announcements from big players with capabilities that sound uncannily like our intelligent CX platform, no-touch information management, and continuous cloud innovation on AWS (Amazon Web Services). We’re flattered but not surprised. We know it.

CRM 37

CRM Innovation Actionable Insights CX 37

DMG Consulting

MARCH 10, 2023

Fortunately, many innovations that have been under development during the past few years are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives. These solutions can be implemented in a few weeks but will take a few months to deliver the expected benefits. Gamification.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Actionable insights are just a click away.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

MAY 16, 2024

It’s an innovative approach that’s changing the game in data science and AI development. Another aspect is the ‘actionable insight’ view on the right with the top insight being the internet connection issues with HSBC mobile bank. Booktest stands at the forefront of this innovative approach.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

JANUARY 9, 2024

It Encourages Gaming the Score Under pressure to maintain or improve scores, agents may manipulate customer feedback , pushing customers to provide higher ratings even if their experiences don’t warrant it. Communicate Success Stories : Share success stories derived from VoC insights within the team.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 1, 2024

It’s more than just numbers; it’s a game-changer in sparking motivation and engaging your team like never before. Beyond this innovative program, Accenture employees praise the company’s effective management practices and early delegation of responsibilities, fostering a culture of trust and empowerment.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

SurveySensum

NOVEMBER 15, 2023

This board comprises key customers who actively participate in the company’s product development process, providing invaluable insights and direction. The members consist of prominent technology and innovation executives who represent Salesforce customers across industries.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Gainsight

OCTOBER 27, 2022

We’ll kick off Day 2 with some inspiration and innovation. That’s part of why we acquired the Community game-changer, InSided. . This session will be a great way for participants to learn actionable insight into setting up a Digital CS strategy. . In fact, we see it as a pillar of efficient, durable growth.

Scorecard 52

Scorecard Start-ups Actionable Insights NPS 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 25, 2023

So, before you hit that send button, make sure you do customer segmentation to ensure that your B2B survey reaches the right individuals, giving you meaningful responses and actionable insights. Their CX team understood that these questions could reveal hidden pain points and innovative ideas from their customers.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

Retently

APRIL 5, 2024

The clever placement of popular items at the back of the store is not just a tactic; it’s a strategic game of engagement, nudging customers past other tempting products and potentially increasing impulse purchases. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. AI empowers its users to deliver personalized content and real-time recommendations and to drive automated actions.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Qualtrics

JULY 23, 2019

These market research professionals bring you the latest news and thought-leadership so you can stay on top of your research game. where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world.

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. If you would like to know more about it sign up for our free webinar ).

Technology 48

Technology Technology Manufacturing Transportation 48

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 5: Level Up Your CX Game with More Quality Sales and Lead Generation.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26