Remove Actionable Insights Remove Gaming Remove Text Analytics
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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

Some front-line employees, under pressure to improve scores, even game the systemnudging only happy customers to take surveysdistorting the truth. Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds.

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Lesson #11 Revisited: Where You Start with VoC Depends on Where You Are—And How AI Can Help Along the Way

PeopleMetrics

No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. AI isnt a game-changer here. Example: A hotel chain in the Growth Phase integrates AI-powered text analytics into its VoC program.

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Text Mining Explained: How To Do It Right & Act on Feedback

SurveySensum

Text mining is the process of the analysis and making sense of thousands of pieces of feedback, uncovering sentiments, patterns, pain points, etc, in mere minutes. From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights.

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Qualtrics vs SurveyMonkey: A Detailed Comparison for 2025

SurveySensum

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

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3 Reasons to Analyse Customer Feedback In Real Time

Lumoa

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

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11 Best Practices for Seamless Customer Satisfaction Survey Design

SurveySensum

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Let’s get started.

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Customer Comments + Intelligent Analysis = Gold

InteractionMetrics

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Is text analysis similar to just reading customer comments? It also requires protocols for: • Filtering out non-codeable text. Not at all.