Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Execs In The Know

FEBRUARY 21, 2025

Operational measures of brand promise execution, like mystery shopping, provide a vital link between what you expect and the customer’s reality. Combined with Employee Experience (EX) data, Mystery Shopping allows you to measure their real-world impact on the customer experience.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

Operational measures of brand promise execution, like mystery shopping, provide a vital link between what you expect and the customer’s reality. Combined with Employee Experience (EX) data, Mystery Shopping allows you to measure their real-world impact on the customer experience.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. They also provide actionable insights rather than just data.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

CX Journey

MARCH 31, 2016

Reduce the Waste In sharp contrast, video mystery shopping is impervious to such characteristic flaws, making the information obtained far superior in terms of reliability and usability for improvement. Accordingly, the data collected from customer experiences must be actionable and placed into training plans.

Mystery Shopping 39

Mystery Shopping Actionable Insights Customer Survey Customer Retention 39

InteractionMetrics

MAY 16, 2024

We combine the principles of science with cutting-edge technology to deliver specific, actionable insights. Customer Service Evaluations : Based on call, chat, and email recordings, this method involves scoring interactions for insight into the dynamic between customers and employees. Get in touch !

Net Promoter Score 52

Net Promoter Score Customer Experience Mystery Shopping NPS 52

InteractionMetrics

MAY 28, 2019

Methods outside of surveys include customer interviews, mystery shops, and customer service evaluations. Mystery Shops: Reveal customer service insights, especially regarding specific scenarios. Customer Interviews: Give you an in-depth view of your customers’ expectations versus their perceptions.

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40