Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. Why CRO Is Non-Negotiable Investing in CRO means you’re making the most of the traffic you already have. Studies show that increasing customer retention rates by just 5% can boost profits by 25-95%.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

InteractionMetrics

APRIL 12, 2016

Second, many companies—in spite of their banners and slogans pledging their customer focus—just aren’t that focused on customers and their experiences, because in the short term, it can be difficult to see how customer research is profitable. It also requires protocols for: • Filtering out non-codeable text. Not at all.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

Gainsight

JUNE 15, 2022

These tactical approaches for PLG require data about customer usage to then generate actionable insights. If stakeholders in your organization (eg, non-data scientists like Sales) can’t access the data in an accessible format, they won’t be able to generate useful insights. . Customer lifetime value (CLV).

Non-Profits 52

Non-Profits Customer Acquisition Actionable Insights Sales 52

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. Real-time interactions develop a sense of trust among customers for the brand.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

SEPTEMBER 12, 2023

In James’ scenario, the software strategically timed the survey, resulting in valuable insights. Conversely, in Robin’s case, the email survey failed to collect feedback effectively due to his non-engagement. This highlights the importance of in-app surveys. But, what are In-App Surveys? The result? years compared to 3.4

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

JULY 30, 2024

Engage with customers in a non-intrusive manner. Non-Profit Feedback Surveys : Collect feedback from donors on their donation experience and what motivates their support. They allow businesses to: Engage with a large number of customers at the same time. Want to create email surveys but don’t know where to start?

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Surely Service Delivery does this to an extent — but all your non-customer-facing groups are at the core of value creation or destruction. Clear Ways to Influence Action for CMOs and CCOs’ indispensable value. And it should NOT be a revenue center.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

SurveySensum

JULY 2, 2023

And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others. This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Confirmit

JANUARY 27, 2020

As industry leaders, they saw their future as being in the vanguard of identifying strategic foresights: being the wide angle lens, those who could see the big picture in terms of customer trends and identify what this means for future growth and profitability.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. Pros Supports more than 100 languages Has non-intrusive feedback collection Cons Needs more industry-specific templates Lack of pricing diversity Pricing: Starts from $69/month 7.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Retently

DECEMBER 4, 2019

CSAT helps you assess the number of holes in your bucket, and provides actionable insights for solving them. Since you are at a higher risk of losing non-engaged and dissatisfied customers than active users, NPS proves to be a much better metric for identifying core issues and reaching customers before they switch to a competitor.

Net Promoter Score 95

Net Promoter Score NPS Social Media Start-ups 95

Intercom, Inc.

DECEMBER 18, 2018

. “Email marketers claim an average ROI of about $38 per dollar spent” Email marketers claim an average ROI of about $38 per dollar spent , making it one of the most profitable marketing activities available. The high potential for profit doesn’t hurt, either. How to get started with email marketing.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

InteractionMetrics

MAY 28, 2019

If you are open, curious, and scientific in your approach, you’ll gain actionable insights that can dramatically improve your business. It gives a concrete example of an objective versus a non-objective survey question. Your customers will feel heard and your organization will profit.

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40

SurveySensum

MARCH 17, 2025

QuestionPro: Limited Features in the Basic Plan The availability of advanced features like specific survey question types and in-depth analytics tools exclusively in premium plans can make QuestionPro cost-prohibitive for organizations with limited budgets, such as smaller companies, startups, and non-profits. Wrapping Up!

CX 52

CX Close the Loop Text Analytics Actionable Insights 52

SurveySensum

MARCH 14, 2025

Whether you’re a startup validating an idea or an established business looking to expand, market research is the key to making smarter, more profitable decisions. This also leads to better ROI on marketing campaigns, as you can focus on the most profitable customer segments. Ever launched a marketing campaign that flopped?

Social Media 52

Social Media Non-Profits E-commerce AI 52