SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! For example, NPS email surveys usually get high responses since customers find them to be non-intrusive. Higher CLV : Satisfied customers spend more over their lifetime, leading to increased revenue and profitability.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Execs In The Know

MARCH 13, 2023

She spoke about the power of customer obsession and why brands need to be laser-focused on meeting the needs, wants, and desires of its customers at every touchpoint, from the moment a customer first discovers the brand to the point of purchase and beyond. Without customers, a brand cannot survive, let alone thrive. What Is Turo?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

SEPTEMBER 24, 2024

Limited touchpoints : With the “essential” plan you can add up to 5 unique touchpoints and with the “pro” one you can only add up to 7 unique touchpoints, limiting touchpoint analysis. The tool provides free upgrades for non-profit organizations. The platform has reliable and responsive customer support.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

JUNE 6, 2024

The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. It is widely used by businesses, academic institutions, non-profit organizations, and individuals to gather feedback, conduct research, and collect data on various topics.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

Retently

NOVEMBER 27, 2024

Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

MattsenKumar

SEPTEMBER 21, 2023

It’s the culmination of every interaction, touchpoint, and customer engagement with a brand. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

SEPTEMBER 12, 2023

Conversely, in Robin’s case, the email survey failed to collect feedback effectively due to his non-engagement. Around 80% of growing companies employ customer surveys for this purpose, while only 58% of non-growing companies follow suit. It is important to choose the right touchpoint for your survey. The result?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52