Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Step 2: Understand intent to create quick and actionable insights. Step 3: Take action seamlessly across your organization to delight customers.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

Zendesk

JUNE 17, 2022

Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Indirect customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Gainsight

JULY 30, 2024

Customer Sentiment Customer sentiment analysis involves interpreting and categorizing the emotions expressed in customer feedback, which can be gathered from various sources including social media, reviews, and customer support interactions.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Social media listening tools: . For all the insightful feedback that you receive, review it.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Retently

FEBRUARY 9, 2024

It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Gathering actionable insights from open-ended feedback involves careful analysis to identify common themes, suggestions, and areas of concern.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Hodusoft

OCTOBER 14, 2022

It can be email, different social media platforms, live chat, etc. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. These reports offer actionable insights to improve the performance of your call center as well as the customer experience.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Harness Social Media: Create dedicated groups to cultivate a community of loyal fans. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. The right tool will help you: Quickly grow your business with insights.

Social Listening 110

Social Listening AI Social Media CXM 110

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

By analyzing voices across every channelsurveys, social media rants, support calls, and even subtle shifts in app behavioryou can use CX software to uncover what customers really want. If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. Learn more at the Forsta website.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 14, 2025

Online Market Research Online market research involves collecting real-time data from digital sources, including social media, website analytics, online reviews, and digital surveys. Why it matters : Identifies the most effective marketing channels (social media, email, TV, etc.)

Social Media 52

Social Media Non-Profits E-commerce AI 52

SurveySensum

JANUARY 13, 2025

In other words, as we talk about online reviews and comments, social media, and forum discussions! You didnt send out a survey, but when scrolling through social media, you notice a few trends. By combining social media insights with other metrics, you gain a broader view of your brand perception.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52