Customer Service Life

MARCH 15, 2019

When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). The post My Understanding of AI in CX so Far. appeared first on Customer Service Life.

AI 64

AI Machine Learning CX Net Promoter Score 64

CSAT.AI

JUNE 7, 2022

There was a class action lawsuit in California that argued Facebook is responsible for PTSD and Trauma inducing working conditions affecting content moderators. AI tools exist to facilitate a more empathetic company culture by alerting managers to agent abuse. This emotional output comes with a cost.

Customer Service 81

Customer Service Contact Center Customer Satisfaction CX 81

Execs In The Know

JANUARY 17, 2024

Enter the era of intelligent virtual assistants and BrandGPT, a transformative AI architecture pioneered by innovative platforms like Knowbl. Instead of focusing on the brand, let’s delve into the broader trends reshaping the customer service landscape.

AI 52

AI Innovation Gaming Social Media 52

CSAT.AI

MAY 29, 2019

My friend and I went to In-N-Out this past week (California omnivores know the bliss that is In-N-Out), and experienced the shortest line I’ve ever seen on a weekend or holiday. That is huge during 100 degree days in a California summer. Streamlining with AI. In this way, AI and humans work together to streamline processes.

Customer Experience 59

Customer Experience Sentiment Analysis AI CX 59

Execs In The Know

MARCH 13, 2023

Want to know what the #1 used car in California is? ” Reducing Customer Effort How do you greatly improve customer satisfaction with no efficiency loss? Turo is available in over 5,500 cities across the United States, Canada, Australia, and the United Kingdom. Currently, there are 2.6 How Does Turo Work?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

CSAT.AI

JUNE 28, 2023

Their data was based on surveys of over 800 Uber and Lyft drivers in California, two thirds of which were ‘deactivated’ (essentially app-speak for ‘fired’). Create a culture that functions from a perspective of satisfaction instead of fear. How AI Can Help AI can’t stop people from making reviews based on fear or anger.

Sentiment Analysis 73

Sentiment Analysis AI Innovation CX 73

SurveySensum

NOVEMBER 23, 2023

AI is becoming a part of CX as well — according to Adobe’s State of CX report , customers expect to have quicker response times thanks to generative AI. AI is also likely to be key in data analytics and decision-making processes as AI-based data tools are becoming more affordable.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Intercom

AUGUST 2, 2023

Lynn is the Chief Customer Officer of CX consultancy ClearAction. She began her journey in the CX field over 30 years ago by designing customer satisfaction methodologies, and went on to lead customer experience transformation at semiconductor manufacturer Applied Materials and teach marketing at the University of California.

Innovation 52

Innovation CX Non-Profits AI 52

CSAT.AI

JANUARY 8, 2020

California’s California Consumer Protection Act (CCPA) was inspired by the GDPR. Though California’s law is the strictest, numerous US states have consumer privacy laws, and more are being drafted. From GDPR to CCPA. Make sure to do your due diligence when complying with applicable laws. ).

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

Zendesk

JULY 30, 2021

Verse is a lead conversion platform that helps businesses follow up and convert more leads into sales by instantly engaging new leads through a real 2-way text conversation, driven by powerful AI alongside highly trained reps. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction.

E-commerce 52

E-commerce Construction Sales Government 52

InteractionMetrics

JULY 29, 2024

Martha touches on why most customer experience programs aren’t scientific, how you can become more scientific in your approach, and when and how to use AI in your survey program. If they were truly scientific, we would expect higher NPS and ACSI scores, and we would be having routinely good customer experiences.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

Comm100

FEBRUARY 1, 2023

TRU now sees strong Customer Satisfaction (CSAT) scores at 4.28 / 5, and an average 25 second wait time for support. Comm100 Live Chat is among the best live chat software for higher education, with a fully integrated, all-in-one live chat solution that offers available AI-powered bots and automation within one integrated console.

Education 75

Education Omnichannel Customer Service B2B 75

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

NOVEMBER 23, 2020

Save money, save time, and reduce effort while increasing customer satisfaction. Features like advanced routing, response policy enforcement, an agent-facing knowledge base, and Agent Assist AI have helped companies improve efficiency and response quality. Free Live Chat Software for Unlimited Agents. Get Comm100 Free.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52