Alaska Customer Experience Double-Barreled Question 
InteractionMetrics
SEPTEMBER 17, 2019
Bad Customer Surveys are Ubiquitous. I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) Both tone (when done over the phone) and content are used to push customers toward particular answers. assumes the customer was somewhat satisfied. Double-Barreled Questions.
InteractionMetrics
SEPTEMBER 17, 2019
Bad Customer Surveys are Ubiquitous. I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) Both tone (when done over the phone) and content are used to push customers toward particular answers. assumes the customer was somewhat satisfied. Double-Barreled Questions.
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