Alaska Customer Feedback Double-Barreled Question 
InteractionMetrics
SEPTEMBER 17, 2019
Bad Customer Surveys are Ubiquitous. I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) They would put a kibosh on leading questions and never bug customers with irrelevant or rote inquiries. assumes the customer was somewhat satisfied. Let’s get started!
InteractionMetrics
SEPTEMBER 17, 2019
Bad Customer Surveys are Ubiquitous. I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) They would put a kibosh on leading questions and never bug customers with irrelevant or rote inquiries. assumes the customer was somewhat satisfied. Let’s get started!
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