Alaska Customer Service Double-Barreled Question 
InteractionMetrics
SEPTEMBER 17, 2019
But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? Bad Customer Surveys are Ubiquitous. assumes the customer was somewhat satisfied.
InteractionMetrics
SEPTEMBER 17, 2019
But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? Bad Customer Surveys are Ubiquitous. assumes the customer was somewhat satisfied.
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