Alaska Double-Barreled Question Gaming 
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering.
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering.
Expert insights. Personalized for you.
45 
Let's personalize your content