InteractionMetrics

FEBRUARY 24, 2020

I also examined an Alaska Airlines survey that, with 94 questions, puts the fatigue in survey fatigue. Check #2: Is there gaming? Gaming is when associates only survey customers they believe had positive experiences. Most surveys are so flawed they’re broken. Bad Customer Surveys are Everywhere.

Gaming 52

Gaming Customer Survey Customer Feedback 52

InteractionMetrics

FEBRUARY 24, 2020

I also examined an Alaska Airlines survey that, with 94 questions, puts the fatigue in survey fatigue. Check #2: Is there gaming? Gaming is when associates only survey customers they believe had positive experiences. Bad Customer Surveys are Everywhere.

Gaming 52

Gaming Customer Survey Start-ups Customer Feedback 52

InteractionMetrics

SEPTEMBER 17, 2019

Either way, it’s what we call Gaming and it’s the second flaw on the list below. I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) The Alaska Airlines survey mentioned earlier failed miserably with logic gating. But that’s not scientific data collection.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

Either way, it’s what we call Gaming and it’s the second flaw on the list below. I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) The Alaska Airlines survey mentioned earlier failed miserably with logic gating. But that’s not scientific data collection.

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40

ProProfs

JANUARY 15, 2013

id="" value="" disabled="disabled" />--> in Alaska. Copyright © 2005-2013, Hotchalk Partner ProProfs.com | Training Maker | Flashcards | Polls | Brain Games | Privacy & Terms | Sitemap | About Us | Contact. Where would you likely find a protist? id="" value="" disabled="disabled" />--> in a desert.

Gaming 40

Gaming Education Start-ups 40

InteractionMetrics

NOVEMBER 11, 2024

Key takeaways: NPS has become a gamed system: Companies often prioritize the score itself over genuine customer feedback, leading to data that’s not meaningful. Martha : Okay, I think in most cases, as a consumer you shouldn’t because I think it’s just a completely gamed system. A delay of four days adds up. Like, never.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Comm100

AUGUST 23, 2018

Alaska Air and Capital One. Alaska Air’s chatbot, Jenn, is integrated into its website’s live chat interface. Source: Alaska Air. Years ago, augmented reality and virtual reality (AR and VR for short) turned the page for industries such as gaming and theme parks. Who does this right?

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45