Alaska Mystery Shopper Net Promoter Score 
InteractionMetrics
SEPTEMBER 17, 2019
I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) Start by using mystery shoppers to document which customers are asked to take your survey — and how. The Alaska Airlines survey mentioned earlier failed miserably with logic gating. Bad Customer Surveys are Ubiquitous.
InteractionMetrics
SEPTEMBER 17, 2019
I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) Start by using mystery shoppers to document which customers are asked to take your survey — and how. The Alaska Airlines survey mentioned earlier failed miserably with logic gating. Bad Customer Surveys are Ubiquitous.
Expert insights. Personalized for you.
45 
Let's personalize your content