Alaska Net Promoter Score Text Analytics 
InteractionMetrics
SEPTEMBER 17, 2019
I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) The Alaska Airlines survey mentioned earlier failed miserably with logic gating. In fact, Alaska Airlines punished frequent fliers by asking even more questions. Software-based text analytics are a great start.
InteractionMetrics
SEPTEMBER 17, 2019
I also explored how Alaska Airlines is pestering its customers with surveys that extend to 94 (!) The Alaska Airlines survey mentioned earlier failed miserably with logic gating. In fact, Alaska Airlines punished frequent fliers by asking even more questions. Software-based text analytics are a great start.
Expert insights. Personalized for you.
45 
Let's personalize your content