Confirmit

MAY 21, 2017

The Confirmit team attended with a group of consultants, marketing and account team members to cheer on our CX consultants Sarah Simon at the podium and Stacey Nevel with a Show and Tell session. Voice of the Customer Company. Does the science prove out? Viva la CXPA! Reichheld, and Bain & Company.

NPS 45

NPS Education Voice of the Customer CX 45

Confirmit

SEPTEMBER 5, 2017

As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value. Preparation for a Career in CX.

Customer Experience 49

Customer Experience Education Innovation CX 49

CSAT.AI

FEBRUARY 6, 2019

From a pro in the same survey on the importance of call recording: “Helps us to hear the actual voice of the customer, which is huge in terms of marketing, sales and customer service.”. Just like business, law is constantly evolving, though a donkey still can’t sleep in a bathtub according to Arizona law.

Net Promoter Score 78

Net Promoter Score Legal Sentiment Analysis Compliance 78

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62