Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. The most overlooked and undervalued call center metric is…”.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

AUGUST 1, 2017

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. Next would be AI.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Execs In The Know

JANUARY 17, 2024

Such as in a recent case where an AI assistant for a car dealership in California ended up pointing customers in the direction of their competitors. By making the brand’s information fully accessible through AI, businesses can provide relevant self-service intelligence with speed, ease, and scalability.

AI 52

AI Innovation Gaming Social Media 52