SugarCRM

FEBRUARY 10, 2022

Artificial intelligence and machine learning empower you to understand your customers and improve business operations, enabling you to work smarter and save time. Optimize Performance.

Artificial Intelligence 49

Artificial Intelligence Machine Learning CX Contact Center 49

Zendesk

NOVEMBER 3, 2023

Generative artificial intelligence (GenAI) is an AI-powered technology that uses extensive libraries of information to generate new things, like stories, pictures, videos, music, and software code. Generative AI uses machine learning (ML) algorithms to analyze large data sets. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. We use artificial intelligence (AI) more than we think—some of us speak with Siri or Alexa every day. Say an AI chatbot mistakenly recommends an item that’s out of stock.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

SugarCRM

FEBRUARY 21, 2018

The myth machine rumbles on, riding the coattails of the latest technology trends like artificial intelligence (AI), and drawing on old, archaic beliefs that have pervaded the CRM industry since its beginning. 1: Artificial intelligence (AI) is a quintessential factor for the future of CRM.

CRM 47

CRM Artificial Intelligence AI Machine Learning 47

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. This will further help in optimizing operations for better results.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Chatbot AIs have a strong NLP engine and machine learning base that allow them to understand customer conversations with deeper context. Strong NLP Engine and ML Capabilities.

AI 52

AI Sales Artificial Intelligence ML 52

Comm100

OCTOBER 30, 2020

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Thanks to machine learning and reasoning technologies, it can escalate the conversation to the right channels.

Technology 59

Technology Technology AI Artificial Intelligence 59

Comm100

JANUARY 29, 2021

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Thanks to machine learning and reasoning technologies, it can escalate the conversation to the right channels.

Technology 58

Technology Technology AI Artificial Intelligence 58

Zendesk

DECEMBER 1, 2020

Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Read on to learn what digital transformation is—and more importantly, how to keep your customer at the center of it. Over 60 percent of businesses have already implemented AI for a reason.

AI 98

AI Technology Technology Artificial Intelligence 98

Hodusoft

DECEMBER 6, 2023

By embracing dynamic scripting, businesses operating call centers can easily improve the quality of customer relations, offering a positive place that ensures customers’ expectations are being met each time they get in touch with an agent.

Machine Learning 59

Machine Learning CRM Customer Satisfaction Gaming 59

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. So let’s start!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SugarCRM

MAY 4, 2023

This can help you save time and reduce errors, which can improve your overall operational efficiency. Implement Artificial Intelligence Implementing Artificial Intelligence (AI) has become a key challenge for organizations looking to create a competitive advantage through their data.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

This can help you save time and reduce errors, which can improve your overall operational efficiency. Implement Artificial Intelligence Implementing Artificial Intelligence (AI) has become a key challenge for organizations looking to create a competitive advantage through their data.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

This can help you save time and reduce errors, which can improve your overall operational efficiency. Implement Artificial Intelligence Implementing Artificial Intelligence (AI) has become a key challenge for organizations looking to create a competitive advantage through their data.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SurveySensum

DECEMBER 24, 2024

Analyze and identify top customer complaints and sentiments and recurring patterns, automatically using machine learning and AI-enabled text and sentiment analytics. Best Features Survey creation via Artificial Intelligence. Multilingual Support: Essential for businesses operating in diverse regions.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SugarCRM

SEPTEMBER 15, 2022

If you look back over the last couple of years, the organizations that managed these challenges more seamlessly were the ones that had already embraced emerging technology-equipped Artificial Intelligence and Machine Learning (AI/ML) capabilities.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132