Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Execs In The Know

APRIL 12, 2024

The right transcription and summarization technology can deliver: Automated Summaries: Big Benefits Across the Board Generative AI summary solutions offer a multitude of advantages that can transform your contact center business operations. The right generative AI transcription + summary solution does exactly that.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60