DMG Consulting

AUGUST 3, 2018

Automation and artificial intelligence (AI) are changing how companies operate, allowing them to re-imagine and re-invest in all aspects of their business. Robotic process automation is a game-changer for the economy, said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Example of text analytics with sub-categories.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

DMG Consulting

JUNE 11, 2019

The Report provides an in-depth analysis of these artificial intelligence (AI)-enabled solutions, which are playing an increasingly influential role in the digital transformation and future of service organizations. It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

DMG Consulting

APRIL 16, 2019

We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. Artificial intelligence (AI) is seeing rapid adoption across industries. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. They’ve got that reputation game on lock! Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

PeopleMetrics

APRIL 8, 2025

Today, what we used to call machine learning is now widely known as artificial intelligence (AI), and its rewriting the rules of VoC in real time! Text Analytics: No Longer a Nice-to-Have When I revisited Lesson 4 , we covered the basics of text analytics. This is a game changer.

VOC 62

VOC AI Text Analytics Machine Learning 62