PeopleMetrics

JUNE 4, 2019

Are they businesses ( B2B ) or consumers ( B2C )? B2B companies usually have a smaller number of customers (typically called “clients”) who often pay a significant amount for products or services, while B2C companies usually have many customers with a lower comparative price point. Have questions about a B2B or B2C VoC program?

VOC 122

VOC B2C B2B CEM 122

PeopleMetrics

MARCH 26, 2018

Touchpoints will vary depending on the type of business you're in. If you're a B2B company, you may think about the first interaction prospects have with your sales team. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data.

Touchpoint 85

Touchpoint CEM Business Administration Machine Learning 85

PeopleMetrics

MAY 4, 2020

For B2B companies, every recover alert should include a follow-up — no exceptions! His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Start with the customers who have the highest CLV, then proceed from there. Sean holds a Ph.D.

Close the Loop 77

Close the Loop VOC CEM Business Administration 77

PeopleMetrics

AUGUST 7, 2019

Let’s take a hypothetical example where you are the head of CX for a B2B telecommunications company. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. But if you have VoC running, your ROI possibilities are much greater.

VOC 70

VOC CEM Close the Loop Business Administration 70

PeopleMetrics

OCTOBER 29, 2019

For B2B , we see response rates as high as 50%. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

VOC 61

VOC Double-Barreled Question CEM B2C 61