eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Many businesses have grown frustrated with this one-size-fits-all metric.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

CSAT.AI

SEPTEMBER 25, 2017

Interestingly, Revuze was named by CB Insights as an “early stage Israeli B2B Software Company to Watch.” CB Insights used their own AI-powered software, Mosaic, which uses public data and predictive algorithms to provide intelligence on private companies, to compile the list. Analyze your data and data-gathering tools.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Best For SMBs that need flexible, compliant survey tools (HIPAA, GDPR, ISO 27001), especially in industries where usability and data integrity are priorities.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52