CX Accelerator
FEBRUARY 2, 2020
While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? 30% have degrees in business administration, 9% in marketing, 7.5% What major should I choose?”. Erica Mancuso.
Fonolo
MARCH 28, 2023
Customer experience managers in the contact center have never mattered more. Because even though most businesses work hard to offer excellent service , today’s savvy customers notice so much more. They also share and compare their experiences with your business against the biggest brands in the world.
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CX Accelerator
FEBRUARY 2, 2020
While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? 30% have degrees in business administration, 9% in marketing, 7.5% What major should I choose?”. Erica Mancuso.
PeopleMetrics
FEBRUARY 13, 2018
Collecting feedback continuously on the customer experience will give you the information you need to know which touch points are working and which ones need change. Listen to your customers! Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform.
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Marketing, Customer service. Read the full answers of the experts below.
PeopleMetrics
JULY 20, 2020
Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. As CEO, he guides the company’s vision and strategy. Sean holds a Ph.D.
PeopleMetrics
MAY 13, 2020
Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. As CEO, he guides the company’s vision and strategy. Sean holds a Ph.D.
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