Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. San Diego, California. San Diego, California. Where am I speaking ? October 7, 2015.

CEM 97

CEM CX Contact Center Customer Loyalty 97

CX Journey

SEPTEMBER 16, 2014

And just last week, California''s governor signed a new law into effect that protects customers by prohibiting companies from going after those who write negative reviews about them. It is not a strategy on its own that supersedes an overall, umbrella CEM strategy. Sites have even popped up where businesses can review customers !

Customer Experience Management 76

Customer Experience Management CEM Customer Experience Social Media 76

Beyond Philosophy

NOVEMBER 4, 2014

The jam study took place in a gourmet market in California. Both psychologists and economists agree that too many choices can paralyze consumers so they can’t make a choice at all. This concept was well illustrated by Columbia University’s Professor Sheena Iyengar’s famous jam study. < [link] > “Does Music Influence Your Wine Buying?”

CEM 113

CEM Customer Loyalty Customer Experience Management Customer Experience 113

CX Journey

SEPTEMBER 10, 2015

years in Palo Alto California as VP of Strategic Initiatives for Medallia, the world's leading customer experience management technology company. a Medallia Partner Company, specializing in Customer Experience Management (CEM) for the fitness industry and an educator for the Medallia Institute. He spent 2.5

Customer Experience 85

Customer Experience CEM Customer Experience Management Start-ups 85

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. CEM in Telecoms. San Diego, California. Where am I speaking ? September 25 – 27, 2016.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. IQPC’s CEM in Telecoms Global Summit. Oakland, California. Where am I speaking

CEM 48

CEM CX Contact Center Retail 48

Beyond Philosophy

JUNE 11, 2015

Cerberus has entered into takeover discussions with California-based Safeway, which also owns Vons and Pavilion.

Retail 109

Retail Customer Loyalty Social Media Sales 109