Beyond Philosophy
OCTOBER 26, 2016
You don’t have to leave the couch to buy a new pair of pants, but you’ve got to come to the mall if you want to eat at California Pizza Kitchen. Even if the mall is fully occupied, the customer’s perception might be “wow, there’s hardly anything in this mall.”. The key is to manage customers’ expectations and then exceed them.
Intercom, Inc.
APRIL 29, 2020
It should be clear that the need for customer communication has increased dramatically – both to understand what customers expect and to update them on changes you’re making. How do you communicate with customers when your business and their businesses are going through so much change?
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Lightico
MAY 2, 2022
The are hiccups in California, though. While Tesla Insurance is available in the state of California, state regulations don’t authorize the collection of real-time driving behavior. This has been a matter of considerable friction for Elon Musk, who clashed with California Regulator Ricardo Lara over the privacy limitations.
Aquire
SEPTEMBER 2, 2021
There are other considerations to be aware of as well — the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), for example. In fact, 83 percent of marketers say their digital capabilities influence their ability to meet customers’ expectations. Evaluate your tech stack.
CX Journey
SEPTEMBER 16, 2014
This is great for customers, but some companies aren''t thrilled with these review sites or with social media; they often don''t have the staff to manage it all, and they don''t want their dirty laundry aired in public to millions of people. Sites have even popped up where businesses can review customers ! What on earth is going on?!
ClearAction
AUGUST 9, 2019
Customers’ trust is earned by meeting and exceeding customers’ expectations consistently. Not only must Marketing continually earn customers’ trust, but so must all your execs, employees and partners. As a steward of customer intelligence, Marketing has an opportunity and obligation to make wider use of it internally.
Execs In The Know
APRIL 14, 2022
Crystal Collier brought to life a highly interactive session by PTP, filled with an exploration of better ways to design and implement multichannel experiences that exceed customer expectations, and enhance the employee experience. That said, reading about an event is never quite as rewarding as attending.
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