Kerry Bodine

APRIL 11, 2018

(It appears—at least to this non-lawyer—to be the most rear-end covering language of the doc and includes stuff like releasing Facebook’s officers from claims against third parties, a mention of California Civil Code §1542, and the fact that Facebook’s liability to each user won’t exceed $100 or the amount they’ve paid in the last 12 months.)

Legal 48

Legal Start-ups Customer Feedback Customer Experience 48

Totango

OCTOBER 15, 2020

CDPs collect data from users so that companies can create the best customer experience possible. With this collection also arrives a host of data protection laws like the EU’s General Data Protection Regulations (GDPR) and the California Consumer Privacy Act (CCPA) which set the standards for security and consent.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Retently

NOVEMBER 13, 2024

Why It Matters: This customer feedback loop improves the shopping experience while helping brands fine-tune their product lines to better meet customer demand. Regulatory Compliance : With privacy laws like the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the U.S.,

CX 149

CX Retail Social Media Artificial Intelligence 149

Qualtrics

JANUARY 28, 2019

In fact, “happy employees equal happy customers” has become a motto for some of the world’s biggest brands. Does making a customer happy, make an employee happy? So what can you do to create a more sustainable model, whereby happy employees = happy customers, and happy customers = happy employees?

Customer Satisfaction 32

Customer Satisfaction NPS Customer Feedback CX 32

Experience Investigators

JUNE 4, 2024

Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Web browsers have even phased out third-party cookies, which were commonly used to track customers across their many online channels.

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Experience Investigators

JUNE 4, 2024

Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Web browsers have even phased out third-party cookies, which were commonly used to track customers across their many online channels.

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

CX Journey

MARCH 31, 2016

Although customers may easily recall an especially positive or negative experience, their ability to recall the specific details sought in a survey with accuracy is extremely limited.

Mystery Shopping 51

Mystery Shopping Actionable Insights Customer Survey Customer Retention 51

Comm100

OCTOBER 17, 2017

By responding to inquiries, feedback, praise, and complaints in a timely and compassionate way, you will be able to cultivate a caring brand image, and in turn generate more positive, productive connections, rather than one-sided posts. …On Hearing from your customers is an indispensable part of growing a successful business.

Social Media 71

Social Media Customer Service Start-ups Customer Survey 71

CSM Practice

FEBRUARY 24, 2020

Technology companies, regardless of size, usually have an established system to receive and handle customer requests. These requests may be in the form of customer questions, bug reports, training requests , or customer feedback. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Invoicing 52

Invoicing Net Promoter Score Sentiment Analysis NPS 52

CSM Practice

FEBRUARY 24, 2020

Technology companies, regardless of size, usually have an established system to receive and handle customer requests. These requests may be in the form of customer questions, bug reports, training requests , or customer feedback. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Invoicing 52

Invoicing Net Promoter Score Sentiment Analysis NPS 52

SurveySensum

NOVEMBER 23, 2023

Since all CX digitization requires collecting customer data, businesses should comply with data regulations or face heavy fines. The two main legislations you’ll have to deal with are the European General Data Protection Regulations (GDPR) and the California Consumer Privacy Act (CCPA).

Customer Experience 52

Customer Experience E-commerce CX AI 52

InteractionMetrics

JUNE 19, 2020

Well, for one that customers mention “Alice” more often than ‘dormouse;’ however, do they see Alice in a positive or negative light? In the same Fortune article cited above, California Closets CEO Bill Barton explains, “he starts his day reading the previous day’s verbatims because it’s grounding.” Then There’s the Reading Method.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

JUNE 30, 2020

Steve Gustavson (11:33): But the minute California shut down, I think a lot of sudden you are like, this is coming. And so I remember the moment when we said we're gonna close our California offices. Did you guys get any customer feedback on any of that? And we have a couple of days to prepare.

Start-ups 26

Start-ups Innovation Government Technology 26

Steven Van Belleghem

MARCH 27, 2023

I love how they gave their customer team a whole identity branding of their own with a funny quip: the gTeam. They actually call themselves a customer experience team rather than a service team. The gTeam is continuously browsing all the Glossier and ITG channels for customer feedback and concerns.

CX 120

CX Social Media Customer Relationship Customer Feedback 120

Intercom, Inc.

MARCH 31, 2022

Rick Klau: Currently the Chief Technology Innovation Officer for the state of California. “They’re in context, which means that you’re asking customers questions about the thing they’re currently doing in your product. The population was growing. Liam Geraghty: That’s Rick Klau.

Government 118

Government Start-ups Agriculture Technology 118

Steven Van Belleghem

OCTOBER 15, 2023

Visitors for Space Mountain at Disneyland can design their own rocket ships and those waiting at Toy Story Mania in Disney California can play games involving Pixar characters. Always look for and act on customer feedback Disney actively chases customer feedback, really listens and then – just as important – acts on it.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Fonolo

MARCH 17, 2020

Romano cannot say with sincerity that he was ever a car enthusiast, a surprise given that he was born and bred in Southern California, an indefatigable “car country” where driving is on par with breathing and waking and sleeping. “As The Customer Feedback Loop-de-Loop. A Career Takes Flight (or Rather, Takes Off).

Sports 67

Sports Customer Service Voice of the Customer Technology 67