Intercom, Inc.

JULY 16, 2022

A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data. . This relates to another reason why having a customer data platform is important: compliance.

E-commerce 118

E-commerce Social Media Compliance Construction 118

SugarCRM

JULY 21, 2022

Director of IT at Kelly-Moore Paints , and AJ Traver , Director, Customer Marketing at SugarCRM we shared the story of a company who, after a decade-long partnership, asked the hard question: Is our CRM still meeting our needs? Rebecca is the Sr. IT Director for Kelly-Moore Paints. Below are the first 2 minutes of the webinar.

CRM 49

CRM Data Entry Manufacturing Customer Relationship Management 49

Aquire

SEPTEMBER 2, 2021

There are other considerations to be aware of as well — the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), for example. In fact, 83 percent of marketers say their digital capabilities influence their ability to meet customers’ expectations.

Data Entry 97

Data Entry Government Healthcare Customer Relationship Management 97

Zendesk

JANUARY 18, 2024

Customer data privacy impacts your business because it directly affects your customer relationships. If your business doesn’t safely handle consumer data, you could leave your customers vulnerable to threats that could negatively impact their lives. Source: Zendesk CX Trends Report 2024.

CX 52

CX Education Government Compliance 52

BeyondPhilosophy

MARCH 28, 2024

For example, I would like to pick up my guitar and play the solo from the Eagles’ song “Hotel California.” Similarly, it isn’t very reasonable to think there is a solution for your customer that can also fix your experience without the effort. Reason #1: Instant Gratification We all want to get what we want as soon as possible.

CRM 52

CRM Sales Customer Relationship Management Customer Experience 52

SugarCRM

AUGUST 11, 2022

Integrating purpose-built AI doesn’t mean ditching Customer Relationship Management (CRM) data; instead, it involves transforming it into useful information that improves decision-making and predictability. For best results, a purpose-built AI that addresses the challenges directly is necessary.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Callminer

MARCH 6, 2020

What would you do if a customer claims the product they received through shipping is damaged or defective? Kayla Pendleton is the Owner and Founder of Her Space , a co-working space and community for women entrepreneurs in Fresno, California. For me, customer service interview questions need to revolve around…”. Kayla Pendleton.

Customer Service 207

Customer Service Start-ups Education Gaming 207