Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? Customer loyalty has to be earned, now more than ever, making your CX a prime differentiator. Key Takeaways.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. It’s great for a CX program to have the support of the C-suite, but it’s even better when CX has its very own seat at the table. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. Dan Allen, Union Bank.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Execs In The Know

APRIL 8, 2022

Invest in areas that allow you to leverage your program data (including Voice of the Customer) to create more efficient experiences for customers. Implement and experiment with tools and solutions that can simultaneously automate and improve the customer experience. How Fanatics Activated Its CX Data Superpowers.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ClearAction

FEBRUARY 7, 2020

Are you monitoring customer service dispositioning reports? Are you paying attention to customers’ complaints and constructive criticism in all available voice-of-the-customer reports? How Marketing Creates Great Customer Experience – Part 2 of 4. appeared first on Customer Value Performance.

Customer Experience 77

Customer Experience Construction Voice of the Customer Sales 77

Intercom

JANUARY 5, 2023

In his 35 years of experience, Bill Price has seen the evolution of customer service from up close. You need to get the voice of the customer, the volume, the costs of those issues over to those owners and engage them to figure out how to fix the problem. So what do you do about that? Liam: I love that.

Customer Experience 69

Customer Experience CX Contact Center Start-ups 69

Intercom

AUGUST 2, 2023

Lynn is the Chief Customer Officer of CX consultancy ClearAction. She began her journey in the CX field over 30 years ago by designing customer satisfaction methodologies, and went on to lead customer experience transformation at semiconductor manufacturer Applied Materials and teach marketing at the University of California.

Innovation 52

Innovation CX Non-Profits AI 52