Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Inside Customer Service

JANUARY 13, 2022

How hotel fees hurt the guest experience My wife, Sally, and I looked forward to spending a few relaxing days at one of our favorite places to stay, the Olea Hotel in California's Sonoma Valley. Hospitality consultant, Donald Bowman , pointed to third-party booking sites as a primary driver. It's an awkward position to be in.

Hospitality 130

Hospitality Hospitality Sales Customer Experience 130

Steven Van Belleghem

OCTOBER 20, 2020

Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals. Normally you have to pay upfront onsite for a procedure.

Hospitality 98

Hospitality Hospitality E-commerce Government 98

Zendesk

OCTOBER 7, 2021

Please consider supporting RHYTHM programs in California schools. Through six hospitality businesses in Melbourne, STREAT provides young people with pathways to employment, including assistance with housing, job skills, and improved mental health and well-being. Moving youth off the streets.

Hospitality 98

Hospitality Hospitality Case Management Education 98

Execs In The Know

MARCH 13, 2023

Want to know what the #1 used car in California is? Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. Turo is available in over 5,500 cities across the United States, Canada, Australia, and the United Kingdom. Currently, there are 2.6

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Customer Bliss

MAY 23, 2017

Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more. It needed to be someone with a context in marketing, events, hospitality, customer relationships, and more. About Lynn. That is always some degree of challenge.

Sports 57

Sports Customer Experience Hospitality Hospitality 57