Customer Experience Matrix

OCTOBER 14, 2019

Naysayers doubted that the European Union’s General Data Protection Regulation (GDPR) and ePrivacy rules, California Consumer Privacy Act (CCPA) and related privacy regulations would have any real impact on the flow of consumer data.

Innovation 59

Innovation 59

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword.

Innovation 52

Innovation CX Non-Profits AI 52

SugarCRM

JUNE 3, 2024

Each position we’ve created represents an opportunity for growth, innovation, and the chance to make a difference. Being a fourth-generation California entrepreneur, I grew up in a house that valued hard work and building companies. With open source, we brought innovative and easy-to-use CRM solutions to companies of all sizes.

CRM 52

CRM Innovation Start-ups Sales 52

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Execs In The Know

JULY 6, 2021

Customer Response Summit (CRS) Coronado is fast approaching, scheduled to hit the shores of sunny California, September 15–17, 2021. Although many CX programs have revamped the tools and processes used to train new agents (as well as coach existing agents), there is still plenty of room for innovating and reinventing.

CX 98

CX Innovation Customer Feedback Customer Experience 98

Customer Bliss

MAY 10, 2016

Samir has a Masters of Arts Management from Carnegie Mellon University, a certificate of training from the Merce Cunningham Professional Training Program, and a bachelor’s degree in Humanities from the New College of California. Samir currently rows crew with Washington D.C.-based based DC Strokes. Take Away Messages for the Audience.

Gaming 0

Gaming Innovation Customer Journey Map 0

Lightico

MAY 2, 2022

The are hiccups in California, though. While Tesla Insurance is available in the state of California, state regulations don’t authorize the collection of real-time driving behavior. This has been a matter of considerable friction for Elon Musk, who clashed with California Regulator Ricardo Lara over the privacy limitations.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

C3Centricity

APRIL 17, 2019

One that stays in my memory for many reasons, was an event I attended in San Jose, California. Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. During my US trip, I caught up with a few of C3Centricity’s major partners in California. FUTURE SCENARIOS.

Technology 91

Technology Technology Non-Profits CRM 91

Totango

JANUARY 20, 2020

It’s 36 degrees outside where I’m based in California, and I know it’s much colder for many of you. This new model is our latest innovation that enables you to deliver Customer Success at scale, spending less time analyzing and more time working directly with customers. . Winter is here, and we all definitely feel it!

Innovation 12

Innovation 12

ClientSuccess

OCTOBER 10, 2018

Whether it’s because we’re afraid of failing, or because we’re afraid of the unknown that comes with experimentation and innovation. However, if it weren’t for failure, we couldn’t ever be successful. | Location : San Francisco Bay Area, California. Often we get into a rut where we’re afraid to experiment and try new things.

Start-ups 70

Start-ups Business Consulting Customer Relationship Management Engineering 70

Execs In The Know

APRIL 8, 2022

Together, the group was able to challenge the “status quo” and inspire innovation through COMMUNITY, CONNECTION, and BALANCE. That’s why we invite you to consider joining us during our next CRS event, taking place in Coronado, California, October 24–26, 2022.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX 98

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Just a few years ago, this kind of innovation seemed out of reach for most retailers. Result : More loyal customers associate the brand with innovation, convenience, and reliability.

CX 144

CX Retail Social Media Artificial Intelligence 144

Sprinklr

SEPTEMBER 27, 2021

This allows me to bring my best, most authentic self to my fellow Sprinklrites each day as we strive to make our clients happier in an ever-changing digital-first world.” – Brad Page, Implementation Consultant, Northern California. ALL of my colleagues are talented and ambitious.

CXM 83

CXM CRM Sales Innovation 83

Intercom, Inc.

JANUARY 18, 2023

California has launched a free tutoring initiative. That opens up the possibility for a faster pace of technological innovation. There’s the California Age Appropriate Design Code. Tristram Hewitt: Some of this is driven by catch-up from the pandemic and funding available from the government to catch up from the pandemic.

Education 205

Education Start-ups Technology Technology 205

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Want to know what the #1 used car in California is? Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. Currently, there are 2.6

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Waypoint Group

MAY 25, 2018

From May 14 th – 17 th , Medallia set up shop in Long Beach, California to put on their annual conference, Experience. Customer centric alignment is the fuel to create innovation. What is trust? To cap off the keynote speeches, Medallia enlisted noted author Rachel Botsman to discuss the topic of trust.

B2C 66

B2C B2B Innovation CX 66

Fonolo

JULY 28, 2022

FACT: The University of California San Francisco’s Office of Diversity and Outreach defines unconscious bias as social stereotypes about certain groups of people that a person forms outside of their conscious awareness. When it comes to business, having a diverse team means more success for everyone!

Contact Center 81

Contact Center Customer Satisfaction Innovation Technology 81

Execs In The Know

APRIL 14, 2022

ibex’s Doug Hoffschwelle sat with client Shannon Hodges of Opendoor for a riveting discussion about Opendoor’s rapid growth and innovation in the real-estate space. That’s why we invite you to consider joining us during our next CRS event, taking place in Coronado, California, October 24–26, 2022.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Helpt

JANUARY 18, 2024

As I embarked on my journey from sunny Southern California, driving my car eastward towards the future, my anticipation was palpable. But beyond the glitz, the real heart of innovation lay in the more standard tech offerings - a testament to the creativity and ingenuity that CES is renowned for.

Entertainment 52

Entertainment AI Sports Gaming 52

CSAT.AI

JUNE 28, 2023

Their data was based on surveys of over 800 Uber and Lyft drivers in California, two thirds of which were ‘deactivated’ (essentially app-speak for ‘fired’). As long as they slip up in innovative ways, progress is being made.” In my view, making new mistakes is indicative of learning.

Sentiment Analysis 73

Sentiment Analysis AI Innovation CX 73

Zendesk

MARCH 16, 2021

California’s Consumer Privacy Act (CCPA). 73% said it enabled innovation. To provide some guardrails, a growing number of governments have enacted laws to regulate how business collect and use customer data, including: Europe’s General Data Protection Regulation (GDPR). Japan’s Personal Information Privacy Act (PIPA).

Government 75

Government CX Innovation Customer Experience 75

CX Journey

SEPTEMBER 16, 2014

And just last week, California''s governor signed a new law into effect that protects customers by prohibiting companies from going after those who write negative reviews about them. Sites have even popped up where businesses can review customers ! What on earth is going on?!

Customer Experience Management 65

Customer Experience Management CEM Customer Experience Social Media 65

Doing CX Right

JULY 14, 2020

University of California (UCI)- view curriculum > here. Fostering a Culture of Innovation. It did for me and that’s why I recommend you do the same. The course I completed is now offered at several reputable schools including: . Seton Hall University – view brochure > here. Going Virtual.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Execs In The Know

SEPTEMBER 14, 2021

Although our plans for a live Fall Customer Response Summit in California wasn’t possible due to the recent COVID-19 variant concerns, we feel very fortunate to have the experience and expertise to pivot to a fully virtual event,” said Chad McDaniel, President and Co-Founder of Execs In The Know. The CRS virtual event is fast approaching.

Artificial Intelligence 52

Artificial Intelligence CX Contact Center Innovation 52

Steven Van Belleghem

MAY 26, 2023

Especially in these uncertain and often difficult times, there is a lot of value in that comfort, even though consistency obviously does not sound as ‘sexy’ as innovation. It keeps innovating with new menu items and keeps revamping existing ones to match changing tastes. McDonalds excels at both. Approximately 82.7%

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

Execs In The Know

JANUARY 17, 2024

Enter the era of intelligent virtual assistants and BrandGPT, a transformative AI architecture pioneered by innovative platforms like Knowbl. Understanding the Self-Service Dilemma Consumer dissatisfaction with current self-service options highlights the need for innovative solutions.

AI 52

AI Innovation Gaming Social Media 52

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. The core theme of this year’s Summit revolved around Inspiration, Innovation, and Imagination to create legendary customer experiences.

Innovation 52

Innovation Artificial Intelligence CX AI 52

Execs In The Know

OCTOBER 27, 2021

Craig provided a panoramic view of his brand’s transformation from a single hardware store in Sonoma, California to an iconic brick-and-mortar and eCommerce leader. Click to sign in or register to watch Craig’s Fall 2021 CRS presentation. Here a glimpse of some of the insights he shared: 1. Digital Means a More Challenging Delivery.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

MARCH 1, 2018

Make room to create innovative ideas. Alan Dubovsky is the Chief Patient Experience Officer for Cedars-Sinai Health System in Los Angeles, California. Bucket 4: How do you improve resources for the employees and physicians? Think about performance improvement and understand the journey map. CX Click To Tweet. About Alan Dubovsky.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

Execs In The Know

OCTOBER 16, 2022

PHOENIX, ARIZONA, US, OCTOBER 17, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce that its signature event, the Customer Response Summit (CRS), returns on October 24-26, 2022, in beautiful Coronado, California.

CX 40

CX Innovation Customer Experience 40

Gainsight

AUGUST 10, 2020

It is not only known for its scenic locations, such as the stunning Skywalker Ranch, in Marin, California, the historical South Lodge Hotel in Sussex, UK, or the one-of-a-kind Chatham Bars Inn. The CS org is a gold mine of feedback and potential innovation for your product team to leverage.

Scorecard 59

Scorecard Innovation Sales Technology 59

ProProfs

FEBRUARY 14, 2019

Businesses with a strong work culture of learning enjoy employee engagement and retention rates of around 30-50% higher than those that don’t, says Robert Half International, a global human resource consulting firm based in California. Increase in Innovation. This encourages them to become more proactive, creative and innovative.

Start-ups 45

Start-ups Innovation Business Growth 45

The Customer Service Blog

MARCH 31, 2021

In 1995 he relocated to California USA to attend Stanford University, but decided instead to pursue a business career, co-founding the web software company Zip2 with his brother Kimbal. If things are not failing, you are not innovating enough." The startup was acquired by Compaq for $307 million. Failure is an option here.

Transportation 40

Transportation Non-Profits Manufacturing Artificial Intelligence 40

ClientSuccess

OCTOBER 3, 2018

Location : Santa Barbara, California. In the Plex ” by Steven Levy – A wonderful source of insights and creativity from one of the most innovative companies of all time. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : PacketSled. Question 1.

Legal 52

Legal Start-ups Innovation Technology 52

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. Check with your local state insurance department to find out which type of license is required to practice as an MGA. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer.

Retail 52

Retail Innovation Sales Customer Service 52