Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Execs In The Know

JULY 6, 2021

Customer Response Summit (CRS) Coronado is fast approaching, scheduled to hit the shores of sunny California, September 15–17, 2021. Although many CX programs have revamped the tools and processes used to train new agents (as well as coach existing agents), there is still plenty of room for innovating and reinventing.

CX 98

CX Innovation Customer Feedback Customer Experience 98

Customer Bliss

MAY 10, 2016

Samir has a Masters of Arts Management from Carnegie Mellon University, a certificate of training from the Merce Cunningham Professional Training Program, and a bachelor’s degree in Humanities from the New College of California. Samir currently rows crew with Washington D.C.-based based DC Strokes. Take Away Messages for the Audience.

Gaming 0

Gaming Innovation Customer Journey Map 0

Lightico

MAY 2, 2022

The are hiccups in California, though. While Tesla Insurance is available in the state of California, state regulations don’t authorize the collection of real-time driving behavior. This has been a matter of considerable friction for Elon Musk, who clashed with California Regulator Ricardo Lara over the privacy limitations.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Totango

JANUARY 20, 2020

It’s 36 degrees outside where I’m based in California, and I know it’s much colder for many of you. This new model is our latest innovation that enables you to deliver Customer Success at scale, spending less time analyzing and more time working directly with customers. . Winter is here, and we all definitely feel it!

Innovation 12

Innovation 12

Execs In The Know

APRIL 8, 2022

Together, the group was able to challenge the “status quo” and inspire innovation through COMMUNITY, CONNECTION, and BALANCE. That’s why we invite you to consider joining us during our next CRS event, taking place in Coronado, California, October 24–26, 2022.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

C3Centricity

APRIL 17, 2019

One that stays in my memory for many reasons, was an event I attended in San Jose, California. Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. During my US trip, I caught up with a few of C3Centricity’s major partners in California. FUTURE SCENARIOS.

Technology 80

Technology Technology Non-Profits CRM 80

Sprinklr

SEPTEMBER 27, 2021

This allows me to bring my best, most authentic self to my fellow Sprinklrites each day as we strive to make our clients happier in an ever-changing digital-first world.” – Brad Page, Implementation Consultant, Northern California. ALL of my colleagues are talented and ambitious.

CXM 83

CXM CRM Sales Innovation 83

Waypoint Group

MAY 25, 2018

From May 14 th – 17 th , Medallia set up shop in Long Beach, California to put on their annual conference, Experience. Customer centric alignment is the fuel to create innovation. What is trust? To cap off the keynote speeches, Medallia enlisted noted author Rachel Botsman to discuss the topic of trust.

B2C 66

B2C B2B Innovation CX 66

Helpt

JANUARY 18, 2024

As I embarked on my journey from sunny Southern California, driving my car eastward towards the future, my anticipation was palpable. But beyond the glitz, the real heart of innovation lay in the more standard tech offerings - a testament to the creativity and ingenuity that CES is renowned for.

AI 52

AI Entertainment Sports Gaming 52

Fonolo

JULY 28, 2022

FACT: The University of California San Francisco’s Office of Diversity and Outreach defines unconscious bias as social stereotypes about certain groups of people that a person forms outside of their conscious awareness. When it comes to business, having a diverse team means more success for everyone!

Contact Center 81

Contact Center Customer Satisfaction Innovation Technology 81

Execs In The Know

APRIL 14, 2022

ibex’s Doug Hoffschwelle sat with client Shannon Hodges of Opendoor for a riveting discussion about Opendoor’s rapid growth and innovation in the real-estate space. That’s why we invite you to consider joining us during our next CRS event, taking place in Coronado, California, October 24–26, 2022.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

CSAT.AI

JUNE 28, 2023

Their data was based on surveys of over 800 Uber and Lyft drivers in California, two thirds of which were ‘deactivated’ (essentially app-speak for ‘fired’). As long as they slip up in innovative ways, progress is being made.” In my view, making new mistakes is indicative of learning.

Sentiment Analysis 73

Sentiment Analysis AI Innovation CX 73

Zendesk

MARCH 16, 2021

California’s Consumer Privacy Act (CCPA). 73% said it enabled innovation. To provide some guardrails, a growing number of governments have enacted laws to regulate how business collect and use customer data, including: Europe’s General Data Protection Regulation (GDPR). Japan’s Personal Information Privacy Act (PIPA).

Government 75

Government CX Innovation Customer Experience 75

CX Journey

SEPTEMBER 16, 2014

And just last week, California''s governor signed a new law into effect that protects customers by prohibiting companies from going after those who write negative reviews about them. Sites have even popped up where businesses can review customers ! What on earth is going on?!

Customer Experience Management 65

Customer Experience Management CEM Customer Experience Social Media 65

Doing CX Right

JULY 14, 2020

University of California (UCI)- view curriculum > here. Fostering a Culture of Innovation. It did for me and that’s why I recommend you do the same. The course I completed is now offered at several reputable schools including: . Seton Hall University – view brochure > here. Going Virtual.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Execs In The Know

SEPTEMBER 14, 2021

Although our plans for a live Fall Customer Response Summit in California wasn’t possible due to the recent COVID-19 variant concerns, we feel very fortunate to have the experience and expertise to pivot to a fully virtual event,” said Chad McDaniel, President and Co-Founder of Execs In The Know. The CRS virtual event is fast approaching.

Artificial Intelligence 52

Artificial Intelligence CX Contact Center Innovation 52

Steven Van Belleghem

MAY 26, 2023

Especially in these uncertain and often difficult times, there is a lot of value in that comfort, even though consistency obviously does not sound as ‘sexy’ as innovation. It keeps innovating with new menu items and keeps revamping existing ones to match changing tastes. McDonalds excels at both. Approximately 82.7%

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. The core theme of this year’s Summit revolved around Inspiration, Innovation, and Imagination to create legendary customer experiences.

Innovation 52

Innovation Artificial Intelligence CX AI 52

Execs In The Know

OCTOBER 27, 2021

Craig provided a panoramic view of his brand’s transformation from a single hardware store in Sonoma, California to an iconic brick-and-mortar and eCommerce leader. Click to sign in or register to watch Craig’s Fall 2021 CRS presentation. Here a glimpse of some of the insights he shared: 1. Digital Means a More Challenging Delivery.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

MARCH 1, 2018

Make room to create innovative ideas. Alan Dubovsky is the Chief Patient Experience Officer for Cedars-Sinai Health System in Los Angeles, California. Bucket 4: How do you improve resources for the employees and physicians? Think about performance improvement and understand the journey map. CX Click To Tweet. About Alan Dubovsky.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

Execs In The Know

OCTOBER 16, 2022

PHOENIX, ARIZONA, US, OCTOBER 17, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce that its signature event, the Customer Response Summit (CRS), returns on October 24-26, 2022, in beautiful Coronado, California.

CX 40

CX Innovation Customer Experience 40

ProProfs

FEBRUARY 14, 2019

Businesses with a strong work culture of learning enjoy employee engagement and retention rates of around 30-50% higher than those that don’t, says Robert Half International, a global human resource consulting firm based in California. Increase in Innovation. This encourages them to become more proactive, creative and innovative.

Start-ups 45

Start-ups Innovation Business Growth 45

ClientSuccess

OCTOBER 3, 2018

Location : Santa Barbara, California. In the Plex ” by Steven Levy – A wonderful source of insights and creativity from one of the most innovative companies of all time. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : PacketSled. Question 1.

Legal 52

Legal Start-ups Innovation Technology 52

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. Check with your local state insurance department to find out which type of license is required to practice as an MGA. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer.

Retail 52

Retail Innovation Sales Customer Service 52

Experience Investigators

JUNE 4, 2024

Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation.

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Experience Investigators

JUNE 4, 2024

Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation.

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Qualtrics

MAY 9, 2019

Today, people are your source of innovation. Director of Organization Development at Rogers Communications Geoff Ho, PhD, calls HR “is the secret sauce for innovation”. Director of Organization Development at Rogers Communications Geoff Ho, PhD, calls HR “is the secret sauce for innovation”.

Innovation 40

Innovation Healthcare Technology Technology 40

Neosperience

MARCH 2, 2022

From last November until next June 6, at the Futures Festival organized by the Smithsonian Institute , an event where you can admire the innovations that are destined to change the world, we can hear a very special voice: Q.

Artificial Intelligence 52

Artificial Intelligence Construction Government Technology 52

CSAT.AI

APRIL 14, 2021

Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Innovation benefits from wider input. However, there is the issue of independent contractors vs. employees.

Contact Center 52

Contact Center CX Customer Service NPS 52

Qualtrics

MAY 16, 2019

We are on a roll and that also means we fly fast into a constant development and innovation path. Marta is an alumnus of Emerson College, University of California, Berkley, Massachusettes Institute of Technology, and the IESE Business School. What is your favorite part of your role? And our just so amazing tech! Want to chat?

Sales 34

Sales Innovation Technology Technology 34

Fonolo

MARCH 17, 2020

Romano cannot say with sincerity that he was ever a car enthusiast, a surprise given that he was born and bred in Southern California, an indefatigable “car country” where driving is on par with breathing and waking and sleeping. “As When I ask him how he ended up journeying down this road, he says with amusement, “Accidentally.”.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Qualtrics

FEBRUARY 14, 2019

Innovative, approachable, opportunities. I was born and raised in the Bay Area in California, home of Silicon Valley. Describe Qualtrics to a candidate in 3 words! What is your ‘why’? How does Qualtrics connect to your ‘why’? I want to impact individuals by solving their problems in a creative way.

Engineering 29

Engineering Technology Technology Start-ups 29

Qualtrics

JUNE 6, 2019

He’s been a keynote speaker for Audi, Apple, Nike, and Microsoft, and an Executive fellow at the University of California, Berkeley, Haas School of Business. He’s the author of Grow: How Ideals Power Growth and Profit at the World’s Greatest Companies and Unleashing the Innovators: How Mature Companies Find New Life with Startups.

Transportation 33

Transportation Entertainment Sports Social Media 33

Qualtrics

JUNE 30, 2020

Steve Gustavson (11:33): But the minute California shut down, I think a lot of sudden you are like, this is coming. And so I remember the moment when we said we're gonna close our California offices. So we had an innovation keynote led by some people that you used to work closely with and then there that had the most breakout sessions.

Start-ups 26

Start-ups Innovation Government Technology 26