Gainsight
APRIL 23, 2021
Sabina: Mavenlink is a Southern California-based B2B SaaS company with a global presence. We needed a customer success automation tool and a reliable scorecard. We now can predict retention with an 86% percent accuracy rate because of the site scorecard. We can generate risk CTAs impacting scorecards. So, we made it.
Callminer
MARCH 6, 2020
While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Kayla Pendleton.
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Gainsight
AUGUST 10, 2020
It is not only known for its scenic locations, such as the stunning Skywalker Ranch, in Marin, California, the historical South Lodge Hotel in Sussex, UK, or the one-of-a-kind Chatham Bars Inn. Some executives even shared that their customer’s outcome scorecards include dimensions like retention, expansion, and advocacy.
Callminer
MARCH 6, 2020
While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Kayla Pendleton.
CSM Practice
FEBRUARY 20, 2020
It also includes risk-reason tracking, renewal forecasts, survey analysis, and many automations built around the scorecard. The company was founded in 2014 and is headquartered in Sunnyvale, California. It applies predictive analysis around the score for different customer attributes. Actionable Insights. Related Links.
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