PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. These individuals are often called “case managers.” Case managers receive notifications to let them know a “case” or survey response has been submitted. You’re measuring NPS and CSAT , and real-time alerts are coming in. That’s great!

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Treat every customer like a house guest.

CX 64

CX Hospitality Hospitality CEM 64

PeopleMetrics

OCTOBER 29, 2019

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. So what is a healthy survey?

VOC 61

VOC Double-Barreled Question CEM B2C 61

SurveySensum

APRIL 21, 2023

It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues. The details of paid plans are available upon request.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

MAY 4, 2020

Some VoC software providers charge companies on a per-user basis, which can indirectly influence companies to limit the number of people who can access case management. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

Close the Loop 78

Close the Loop VOC CEM NPS 78