Gainsight

NOVEMBER 18, 2019

This is a massive benefit for SaaS companies because we don’t have to rely solely on surveying our customers to gain a view into CX performance. With data from our case management system (Zendesk, Service Cloud, etc) we can easily measure whether or not we are meeting customer service service level agreements (SLAs).

B2B 12

B2B CX NPS Net Promoter Score 12

Qualtrics

JULY 18, 2019

The platform automatically creates tickets at the time of survey submission for immediate real-time customer contact. You’ll want to link to your case management system to track feedback all the way to a resolution. She is currently the chief advisor for federal customer experience at Qualtrics.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Qualtrics

JULY 15, 2019

To build a closed-loop system, you’ll need a ticketing system that alerts you when a customer has an issue and a case-management system that allows you to track the issue through resolution. Learn more: What is Closed-Loop Customer Experience Management?

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Data Management. You can handle complex data sets for a complete experience representation. Take a look. SurveySensum . Easy to use. AskNicely.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

AUGUST 14, 2024

Top 7 Customer Communication Management Tools Let’s see what are the top-ranking customer communication platforms out there. Best Features : It provides some extraordinary automation features like case management, a knowledge base, a contact center, live chats with service agents, etc.

CX 52

CX Social Media Start-ups AI 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. Inmoment Contact for details 4.7 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

MAY 4, 2020

Some VoC software providers charge companies on a per-user basis, which can indirectly influence companies to limit the number of people who can access case management. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. As CEO, he guides the company’s vision and strategy.

Close the Loop 77

Close the Loop VOC CEM Business Administration 77

PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Treat every customer like a house guest.

CX 63

CX Hospitality Hospitality CEM 63

PeopleMetrics

OCTOBER 29, 2019

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. So what is a healthy survey? It all begins with response rates.

VOC 61

VOC Double-Barreled Question CEM B2C 61

PeopleMetrics

JANUARY 28, 2021

and I was arguing back then that as long as we had the permission of the customer to have a follow-up, that we're doing the customer a service, and this is not market research what we're doing - this is customer experience management. We're measuring after a touchpoint, hopefully a "moment of truth."

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

SurveySensum

APRIL 23, 2025

Its an AI-enabled customer experience management platform that helps companies make customer feedback actionable. SurveySparrow Surveysparrow is a complete omnichannel customer experience management platform. It specializes in customer, product, and employee experience.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. Data Management : You can handle complex data sets for a complete experience representation. Let’s see! Reviews, Apr 03, 2019 G2 Review: 4.5/5

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52