Case Management Customer Experience Management CX 
PeopleMetrics
DECEMBER 5, 2017
Your customer experience management (CEM) system is up and running. You are actively listening to your customers and have an impressive 20% survey response rate. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them? That’s great!
Fonolo
JANUARY 14, 2020
Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.
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Gainsight
NOVEMBER 18, 2019
According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the year-end, largely because CX is set to become the most influential factor in customers’ minds as they sort through their options in saturated markets.
ClearAction
DECEMBER 31, 2015
Highlights of Customer Experience Strategy Advice. Over the past year, I’ve written quite a bit about customer experience management strategy, including a six-part series about keys to success in the future. The money comes from customers. ” Customer Experience Planning: Do This, Not That.
ClearAction
AUGUST 3, 2015
Combat is incongruous with customer experience, even in rough and tumble environments. Granted, everyone is doing case management, following up with low survey raters. That's all very nice for a small percentage of your customer base. Related articles: Breaking Down Silos for Customer Experience Management.
SurveySensum
AUGUST 14, 2024
Top 7 Customer Communication Management Tools Let’s see what are the top-ranking customer communication platforms out there. Best Features : The tool goes beyond just CX solutions and provides CX consultation that provides end-to-end guidance – from gathering feedback to analyzing it and taking action in real-time.
SurveySensum
NOVEMBER 11, 2021
SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Its CX consultants and implementation teams help you run your CX program so you can focus on driving results. Data Management. AskNicely.
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