Confirmit

FEBRUARY 16, 2018

Ultimately, mobile access to applications enables a more rapid response to customer feedback, and leads to improved business outcomes. Confirmit Go provides a rich experience to executives and front line case managers using their mobiles to quickly identify and manage customer challenges.

Case Management 40

Case Management Voice of the Customer Customer Feedback CX 40

Qualtrics

JULY 18, 2019

In closing the loop, you let the customer know they’ve been heard. You communicate the action you’ve taken based on their feedback, or the resolution you’re planning. Perhaps you share customer feedback internally now among your colleagues and managers. But closing the loop with customers is different.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Logicalware

APRIL 20, 2023

Introducing Customer Insight … the easiest and fastest way to gather customer feedback As we are working relentlessly to make our users’ lives easier, we’re proud to announce the release of another capability in the Puzzel Contact Centre: Puzzel Customer Insight.

Sales 52

Sales Compliance Customer Feedback Customer Survey 52

Intercom

OCTOBER 10, 2024

I’ve been in this space for 18 years and typically, support is saddled with dated and clunky home-grown case management tools. Fuel stronger collaboration between customer service and product teams by being able to capture more detailed customer feedback and sentiment at scale.

AI 96

AI Innovation Customer Service Start-ups 96

SurveySensum

AUGUST 14, 2024

No, there are a lot of customer communication management tools in the market that will make this task easy and streamlined for you, and here’s a list of the top 7 tools. What are the Customer Communication Management Tools? This is where customer communication management tools come in. G2 Review : 4.8/5

CX 52

CX Social Media Start-ups AI 52

Confirmit

OCTOBER 30, 2018

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Customer feedback translates into real changes.

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Set up notifications to address feedback to close the loop. Text analytics helps understand customer feedback, gauge satisfaction levels, and identify areas for improvement.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

NOVEMBER 8, 2018

Standard email platforms lack the workflow capabilities needed for case management within teams, and they often lack the ability to sort, filter, label, triage and prioritise queries. Having tickets automatically creates a ‘paper trail’ for complex queries so it’s easy to understand their histories and transfer them across agents.

Social Media 63

Social Media Machine Learning AI Technology 63

SugarCRM

JULY 6, 2021

Sugar Serve’s Self-Service Portal was developed to meet one of the main demands of your ever-growing customer base: to be able to troubleshoot and solve issues on their own. Sugar Serve features a generous Knowledge Base, instant messaging options, and case management integrations to help users solve their own service issues.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

PeopleMetrics

MAY 4, 2020

These are also the people who can benefit the most from hearing the customer’s pain and using that information to improve the experience in the future. They are also part of the “democratizing of customer feedback” that is so important in creating a customer-centric culture. Alert Management.

Close the Loop 77

Close the Loop VOC CEM Business Administration 77

PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Treat every customer like a house guest.

CX 63

CX Hospitality Hospitality CEM 63

PeopleMetrics

OCTOBER 29, 2019

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. So what is a healthy survey? It all begins with response rates.

VOC 61

VOC Double-Barreled Question CEM B2C 61

PeopleMetrics

JANUARY 28, 2021

I think at the time when I started, my only understanding of customer feedback was as a customer of. of individual feedback - individual customer feedback - being revealed, not anonymous, and followed up on is a huge change. And that data - that customer feedback - doesn't sit in a silo.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

SurveySensum

APRIL 23, 2025

Its an AI-enabled customer experience management platform that helps companies make customer feedback actionable. Set up notifications to address feedback to close the loop. Text analytics helps understand customer feedback , gauge satisfaction levels, and identify areas for improvement.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. Best features: It offers an easy-to-use interface for creating and managing surveys effortlessly. 5) Promoter.io Take a look.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52