Gainsight

NOVEMBER 16, 2022

The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML). They create a stunning guest experience that empowers world-class hoteliers to do their best work with ease. That’s the full experience! .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Zendesk

FEBRUARY 28, 2023

Loopy can easily integrate with Zendesk to capture the ticket ID and connect it to the case management tool–so you can relate the ticket with the agent effort score and feedback provided by the agent. Sweephy (Support) is a data cleaning and preparing automated machine learning tool.

ML 52

ML Predictive Analytics Machine Learning Construction 52

Comm100

NOVEMBER 8, 2018

Standard email platforms lack the workflow capabilities needed for case management within teams, and they often lack the ability to sort, filter, label, triage and prioritise queries. Chatbots are equipped with the power of advanced technology like Natural Language Processing (NPL) , or Machine Learning.

Social Media 63

Social Media Machine Learning AI Technology 63

SugarCRM

NOVEMBER 27, 2020

It combines the machine learning intelligence of Amazon Connect with the SugarBPM advanced workflow to optimize the experience for both the customer and the agent. Learn More about What SugarLive Can Do for Your Business.

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g., social media comments , user reviews, etc.). You mention conversations.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Treat every customer like a house guest. Sean holds a Ph.D.

CX 63

CX Hospitality Hospitality CEM 63