SurveySensum

NOVEMBER 11, 2021

Moreover, the teams’ guide you on which touchpoints to capture feedback on and which metric is suitable for your objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop and guide you on how to combine business data and CX data to get buy-in from your management to take action. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

PeopleMetrics

OCTOBER 29, 2019

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Everything else—the touchpoints, the dashboards, the training, the follow-up process—depends on the health of the survey. So what is a healthy survey? It all begins with response rates.

VOC 61

VOC Double-Barreled Question CEM B2C 61

PeopleMetrics

JANUARY 28, 2021

We're measuring after a touchpoint, hopefully a "moment of truth." And not just following up - managing it through a specific process that we call "case management" that we've always had in our product. like those are things we've invested in, and a lot of the industry is invested in. Sean: What about you, Ripal?

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

SurveySensum

NOVEMBER 22, 2024

website integrations, unlimited surveys, unlimited users, unlimited touchpoints, and unlimited questions. Data Management : You can handle complex data sets for a complete experience representation. Real-time text analysis: It is an effective machine learning that precisely displays popular themes from customer feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52