SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

OCTOBER 9, 2020

CX leaders all recognize the importance of a robust structured VoC data collection program. recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., It’s the bedrock of any good customer listening approach. social media comments , user reviews, etc.).

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

PeopleMetrics

OCTOBER 29, 2019

Let’s start with the obvious… if survey health is poor, nothing else you do with your VoC program will matter. The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. A good transactional VoC survey can be completed in a short amount of time.

VOC 61

VOC Double-Barreled Question CEM B2C 61

PeopleMetrics

MAY 4, 2020

Recover alerts are the core of any advanced VoC program. Following up on recover alerts is the heart of your VoC program. Alert Management. All professional VoC software platforms have sophisticated alert management capabilities that can streamline your recover alert processes within your organization.

Close the Loop 77

Close the Loop VOC CEM Business Administration 77

SurveySensum

NOVEMBER 22, 2024

Best features: Text Analytics : It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management : You can handle complex data sets for a complete experience representation. Segment results by product line, customer demographics, or any other relevant customer data.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52