Gainsight

JANUARY 20, 2021

Maybe you already covered the topic, or perhaps it’s entirely from left field—either way, it shows they aren’t listening and can throw an entire constructive conversation off course. Close the Loop. We’ve all felt the disconnect that happens when you’re having a conversation and someone asks an irrelevant question.

Close the Loop 59

Close the Loop NPS CX Construction 59

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations. Therefore, you can never fully determine it.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Gainsight

NOVEMBER 21, 2023

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. By closing the loop and showing users their feedback drives real change, Autodesk validates product roadmaps align to user priorities.

Close the Loop 52

Close the Loop Entertainment Machine Learning Construction 52

Retently

JUNE 4, 2018

By closing the loop with Promoters, in particular, you validate and reinforce their positive feelings about your brand and prove their feedback is crucial to your success. But since Passives usually don’t provide open-ended feedback, it becomes difficult to close the loop with them. Passives: engage before they churn.

Customer Feedback 60

Customer Feedback Net Promoter Score Non-Profits Close the Loop 60

Kerry Bodine

APRIL 23, 2018

To ensure you’re recruiting customers who will be opinionated but constructive, we strongly recommend a phone or Skype conversation to vet potential workshop participants. Show that you’re making a note of the issue and, if helpful, share next steps to close the loop. An ounce of prevention is worth a pound of cure.

Close the Loop 48

Close the Loop Construction 48

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Flexible to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Retently

MAY 10, 2018

When the received criticism from Detractors is constructive and not merely a mean and unsustained comment, you can extract actionable knowledge out of it. When a Promoter lets you know that they enjoy your product, close the loop by asking for more information on what they like and how you can make your product even better.

Net Promoter Score 61

Net Promoter Score NPS Close the Loop Customer Feedback 61

SurveySensum

DECEMBER 8, 2021

Closing the loop is the biggest gap in feedback practices today. There are many places where you can go wrong in constructing and delivering a customer survey. Otherwise, we are wasting people’s time and that’s never a good idea.”. I’ve just spent 15 minutes filling out your damn survey.

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. SurveySensum focuses on making feedback actionable by closing the loop. It helps you prevent employee turnover, improve engagement, and boost satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). It allows you to close the loop with customers by prompting them to post positive feedback as a review , and it also supports over 15 languages.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

SEPTEMBER 6, 2024

Capture real-time feedback, close the loop, and harness dynamic dashboards to turn insights into powerful actions. Leadership assessment questions invite constructive feedback on your management style and help you improve as a leader. How empowered do you feel to make decisions about your work or your team’s performance?

Close the Loop 52

Close the Loop Construction Net Promoter Score AI 52

Qualtrics

JULY 31, 2019

Whether it’s frontline staff closing the loop with dissatisfied customers, or head office analyzing NPS alongside revenue. Closing the loop with dissatisfied customers. X-Data tells you why it’s happening. “We It’s making us smarter as an organization.”. So what’s happening behind the scenes at Tetra Pak? “By

Close the Loop 31

Close the Loop NPS Construction Finance 31

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations. Therefore, you can never fully determine it.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

NOVEMBER 22, 2023

Act on Feedback Constructively You’ve got a bunch of feedback, and it’s time to do something meaningful with it. Lastly, don’t forget about closing the loop after analyzing the feedback. Analyze Qualitative Feedback Without Manual Coding – Request a Demo 10.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Retently

FEBRUARY 9, 2024

Reassuring them that constructive criticism is valued creates a valuable means for pinpointing areas for improvement and identifying strengths within the products/services offered. Close the Feedback Loop with Effective Communication After gathering and analyzing customer feedback, it’s time to close the loop with your respondents.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

DECEMBER 22, 2023

Monitor the effectiveness of closing the feedback loop process, ensuring they lead to actual improvements and are not merely closed without action. Involve higher-level management and executives in closing the loop process. Get started to close the feedback loop in real-time!

NPS 52

NPS Gaming Education Customer Satisfaction 52

Qualtrics

OCTOBER 11, 2019

Be open to constructive feedback – A key part of open and honest communication is welcoming and encouraging feedback that may be negative or constructive. Close the Loop. This indicates that you have heard them, understand any concerns that they may have, and have considered their thoughts and ideas.

Close the Loop 26

Close the Loop Construction Innovation 26

ProProfs

JANUARY 25, 2022

Pros: Well-constructed. . Provide more targeted remediation, identify gaps in the curriculum, and help close the loop on accreditation with the most powerful data and analytics reporting available to educators. Choose from one of 10 available languages for your account dashboard. White Label. Well conceived for teaching.

Education 52

Education Start-ups Close the Loop Construction 52

InteractionMetrics

OCTOBER 16, 2023

Ideally, every customer who took your survey should get a follow-up to close the loop, even those who had a great experience. ” To get your survey respondents’ unvarnished opinions, examine your survey questions for leading constructs. Then, eliminate them.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52