Fonolo

SEPTEMBER 21, 2023

Net Promoter Score (NPS ) Net promoter score is an ingenious way of measuring how customers feel. cctr #cx #ces Click To Tweet You can also ask for an NPS rating after a customer interacts with a rep by asking: “ How likely are you to recommend our brand after talking with this agent?”

Net Promoter Score 87

Net Promoter Score Contact Center Construction Scorecard 87

Gainsight

JANUARY 20, 2021

Maybe you already covered the topic, or perhaps it’s entirely from left field—either way, it shows they aren’t listening and can throw an entire constructive conversation off course. For more on best practices on when to ask the right questions, check out the following: Survey and NPS Best Practices. Close the Loop.

Close the Loop 59

Close the Loop NPS CX Construction 59

Retently

JUNE 4, 2018

Let’s go beyond generalities and analyze each NPS segment, outlining the best practices in dealing with them. Closing the Customer Feedback Loop: Turn Insights into Action. The two extreme ends of the NPS range, Promoters and Detractors, seem fairly straightforward to deal with. Closing the feedback loop.

Customer Feedback 60

Customer Feedback Net Promoter Score Non-Profits Close the Loop 60

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Metric-Driven Improvement : Regularly measure and track key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Retently

FEBRUARY 9, 2024

Reassuring them that constructive criticism is valued creates a valuable means for pinpointing areas for improvement and identifying strengths within the products/services offered. Another way to measure product or service quality is by asking about the likelihood of recommending it to others via NPS surveys.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

DECEMBER 8, 2021

Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product. NPS survey 4 min after purchasing #SaaS or an automated survey straight after cancellation.”. Closing the loop is the biggest gap in feedback practices today.

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52

Qualtrics

JULY 31, 2019

Whether it’s frontline staff closing the loop with dissatisfied customers, or head office analyzing NPS alongside revenue. On the flipside, higher NPS that doesn’t correlate with improved renewal rates suggests something is up. Closing the loop with dissatisfied customers.

Close the Loop 31

Close the Loop NPS Construction Finance 31

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. SurveySensum focuses on making feedback actionable by closing the loop. Easy setup of NPS dashboards for individual departments.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

DECEMBER 22, 2023

During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive. Unfortunately, this is not an isolated case of NPS gaming. While your NPS score will be high, this only gives you a false sense of growth and even damage your brand’s reputation.

NPS 52

NPS Gaming Education Customer Satisfaction 52