eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Beyond call centers , text analytics is helping firms decode sentiment across channels.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. We’ve seen and learned from our customers that this can be a leading factor to prolonged processing times and heightened susceptibility to human error, often resulting in lost deals or worst, compliance issues and possible fines.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Best For SMBs that need flexible, compliant survey tools (HIPAA, GDPR, ISO 27001), especially in industries where usability and data integrity are priorities.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data. Measure and optimize your strategy.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. With SurveySensum you can automate data collection from multiple sources, ensuring that patient feedback, complaints, and reviews are consolidated in one place for a unified view. Why is it Important?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52