eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI 357

AI CX Sentiment Analysis Predictive Analytics 357

Sprinklr

AUGUST 24, 2021

It was a trick question, intended to weed out the inexperienced social explorers from those that had hands-on enterprise social media experience. In case you are thinking, “But isn’t social selling… selling through social media?” Build authentic relationships with social selling.

Social Media 111

Social Media Social Listening CXM Compliance 111

Sprinklr

OCTOBER 13, 2021

Social media and other digital channels have created news to interact with customers. These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. .” – Jeff Platt, CEO of Skyzone. Connect with customers personally and authentically.

Social Media 101

Social Media CXM Social Listening Compliance 101

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Harness Social Media: Create dedicated groups to cultivate a community of loyal fans. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Retently

DECEMBER 10, 2024

Enterprise Plan (custom pricing) : It provides advanced user management, SSO, encryption, compliance options, and integrations with Salesforce and Tableau. Real-Time Feedback Analysis: Analysis of unstructured feedback in real-time with capabilities to integrate with external social listening tools for broader coverage.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85