Retently

JUNE 16, 2024

Key Takeaways Effective survey design requires recognizing and avoiding biased or poorly constructed questions – leading, loaded, and double-barreled – to ensure high-quality and reliable data. Next up, let’s tackle another common mistake that can trip up your survey’s effectiveness: double-barreled questions.

Double-Barreled Question 116

Double-Barreled Question Start-ups Construction Customer Service 116

SurveySensum

JULY 19, 2024

If you are focused on creating the best customer experience you know the importance of gathering authentic customer feedback and how it is important for taking the right action. Incorrect Question Correct Question Why do you think our customer service is the best? ” This implies the product is better.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

DECEMBER 8, 2021

Double-barreled questions. Putting two separate ideas in the same question, like a double-barreled weapon, is a bad idea if you are looking for honest answers. is a double-barreled question. So, always focus on providing value to your customers, else they are not coming back!

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52

InteractionMetrics

NOVEMBER 26, 2019

While it feels good to reciprocate, let’s be clear: a Thank You Survey isn’t capturing objective facts about the customer experience. If your associates email the survey or, at the end of a call, take customers to a screen to provide feedback, you’re doing a Thank You Survey. So, give and then give more!

Double-Barreled Question 52

Double-Barreled Question Construction Customer Feedback Customer Survey 52

InteractionMetrics

JULY 29, 2024

Martha touches on why most customer experience programs aren’t scientific, how you can become more scientific in your approach, and when and how to use AI in your survey program. If they were truly scientific, we would expect higher NPS and ACSI scores, and we would be having routinely good customer experiences.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

InteractionMetrics

NOVEMBER 26, 2019

While it feels good to reciprocate, let’s be clear: a Thank You Survey isn’t capturing objective facts about the customer experience. If your associates email the survey or, at the end of a call, take customers to a screen to provide feedback, you’re doing a Thank You Survey. So, give and then give more!

Double-Barreled Question 40

Double-Barreled Question Construction Customer Feedback Customer Survey 40

InteractionMetrics

MAY 28, 2019

Here’s my shot at a definition: Customer Listening is a research-driven discipline that requires an open, curious, and scientific state of mind. It seeks concrete insights to improve the customer experience and it explores customer successes, friction points, and missed opportunities. Now, on to the 5 standards….

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40