SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Text Analytics. Text Analytics and Machine Learning. Best features. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

AUGUST 12, 2024

Also, once you gather reviews, you can understand their sentiments and hidden insights with advanced Text Analytics software. This automation improves customer satisfaction , better local search rankings, and a strong online reputation. This shows that you take complaints seriously and are committed to improving.

Social Media 52

Social Media Start-ups Text Analytics Customer Satisfaction 52

SurveySensum

MARCH 21, 2024

FAQs on Customer Persona 1. What is the goal of the customer persona? The goal of creating customer personas is to develop a deep understanding of your target audience by constructing detailed and semi-fictional representations of your ideal customers. What are the 4 customer personas?

Social Media 52

Social Media Retail Text Analytics Construction 52

SurveySensum

JULY 19, 2024

Key Takeaway Customer surveys are a great way to boost your customer satisfaction and to understand your customer’s perception of your product, service, and overall brand. But more often than not, these surveys end up costing businesses because of poorly constructed surveys with biased questions.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

NOVEMBER 22, 2023

For example, if you want to increase your online sales, ask customers about their shopping experience on your website. Their feedback will help you identify areas of improvement, and working on those not only boosts customer satisfaction but increases sales as well! You don’t need to manually tag every response.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

OCTOBER 23, 2024

This coupled with the fact that they provide quality service results in customer satisfaction. In Logistics & Transportation Average NPS score – 40 In Logistics and transportation, customers heavily rely on the timely delivery and quality of services. Thus, the average NPS score is 76.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52