Retently

JUNE 16, 2024

Key Takeaways Effective survey design requires recognizing and avoiding biased or poorly constructed questions – leading, loaded, and double-barreled – to ensure high-quality and reliable data. Wouldn’t you prefer our service over the competition?” “How How great is our new product?” separately.

Double-Barreled Question 116

Double-Barreled Question Start-ups Construction Customer Service 116

SurveySensum

JULY 19, 2024

So, how do you avoid using these questions in your survey? What are Biased Survey Questions? “ How much do you love our exceptional customer service? ” – Now, what’s wrong with this question? The question assumes that the customer service is exceptional and prompts respondents to provide a positive response.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

InteractionMetrics

NOVEMBER 26, 2019

Upon returning the car, with tablet in hand the associate asked, “how would you rate our customer service?” I discuss this in “Answering NPR: Why 5 Star Rating Systems Don’t Work” , but, bottom line, just like the Microsoft example, my “everything was perfect” summation fails to help Enterprise collect facts about its customer service.

Double-Barreled Question 52

Double-Barreled Question Construction Customer Feedback Customer Survey 52

InteractionMetrics

JULY 29, 2024

Companies often face low response rates and receive feedback from groups that don’t represent their customers at large, skewing the data. To get meaningful data, remove biases like leading constructs, double-barreled questions, and insufficient answer options from your survey. There are customer interviews.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

InteractionMetrics

NOVEMBER 26, 2019

Upon returning the car, with tablet in hand the associate asked, “how would you rate our customer service?” I discuss this in “Answering NPR: Why 5 Star Rating Systems Don’t Work” , but, bottom line, just like the Microsoft example, my “everything was perfect” summation fails to help Enterprise collect facts about its customer service.

Double-Barreled Question 40

Double-Barreled Question Construction Customer Feedback Customer Survey 40

InteractionMetrics

MAY 28, 2019

How can we increase customer loyalty? How can we make sure that our customer service reinforces our brand? Whether tactical or strategic, when done correctly, Customer Listening gives you greater accountability, more insight, and a lens into the details that will boost employee and customer happiness.

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40