SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. While it shines in NPS insights, CustomerGauge falls short in a few key areas. It helps businesses manage multi-contact, hierarchical customer structures.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

InteractionMetrics

JULY 29, 2024

The Science of CX Surveys, Summarized: Many CX programs lack a scientific approach. If they were truly scientific, we would expect higher NPS and ACSI scores, and we would be having routinely good customer experiences. Want a 5-minute rundown of how to Leverage Science for Customer Success? NPS I would argue has bias.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

DECEMBER 8, 2021

Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product. She says, “I’d add surveying at seemingly inappropriate points in the CX journey e.g The key is to strike the iron while it is still hot!

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52

Zendesk

MARCH 20, 2024

Managers can use this information to provide constructive feedback and reviews as well as tailor training programs designed to improve your support team’s customer service skills. You can use score cards for voice calls, email support, messaging, and any other form of customer service communication. Try it for free today.

Customer Service 52

Customer Service Net Promoter Score NPS AI 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? Wondering which metric to choose?

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60

SurveySensum

MARCH 15, 2024

It helps you identify and understand your customer base. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

JULY 19, 2024

However, these types of questions can become a liability and skew your survey result if not used correctly. If the scale is not defined correctly it won’t capture the right customer sentiment. But more often than not, these surveys end up costing businesses because of poorly constructed surveys with biased questions.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

Qualtrics

JULY 31, 2019

Whether it’s frontline staff closing the loop with dissatisfied customers, or head office analyzing NPS alongside revenue. Tetra Pak uses O-Data gathered on SAP systems to trigger surveys at certain points in a customer’s journey, and includes questions matched to the customer’s profile.

Close the Loop 31

Close the Loop NPS Construction Finance 31

SurveySensum

FEBRUARY 28, 2024

Dynamic Dashboards and Insightful Reports Effortlessly explore a thorough 360-degree dashboard, allowing you to delve into various channels such as emails, pulse surveys, and custom surveys seamlessly. Best Features: It provides an instant survey launch facilitated by 100+ built-in templates.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

SurveySensum

FEBRUARY 14, 2024

Key Features: Custom Survey Questions: Craft surveys with personalized questions using a library of prompts from 15Five. With Reflektive, managers can efficiently assess employee performance, provide constructive feedback, and drive continuous improvement. Easy setup of NPS dashboards for individual departments.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52