Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

MARCH 15, 2024

One-On-One CX Consultation Additionally, the tool offers a dedicated CX consultant who provides end-to-end support and guidance – from creating surveys to analyzing them and deriving actionable insights from them – to achieve your business goals. Best Features It has an expertly constructed question bank to pose precise queries.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

JUNE 5, 2024

Source: G2 , Sep 18, 2018 Best Features It creates different types of custom surveys that align with your organization’s competencies and goals. It seamlessly combines customer, employee, and peer feedback into one cohesive system. Distribute the surveys and allow sufficient time for participants to respond.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

Lumoa

FEBRUARY 9, 2023

This helps to ensure customer satisfaction and builds long-term customer loyalty. Customer Experience Customer Experience refers to how customers perceive their interactions with your company. also Zendesk ) Social media could not only be used for customer support but should be used to actively advocate your brand.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

JULY 19, 2024

Key Takeaway Customer surveys are a great way to boost your customer satisfaction and to understand your customer’s perception of your product, service, and overall brand. But more often than not, these surveys end up costing businesses because of poorly constructed surveys with biased questions.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

FEBRUARY 14, 2024

Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly. Key Features: Custom Survey Questions: Craft surveys with personalized questions using a library of prompts from 15Five.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. After all, a satisfied customer is the best advertising you can have.

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107