SurveySensum

JULY 19, 2024

Incorrect Question Correct Question Why do you think our customer service is the best? Double-Barreled Questions These types of questions ask about two different issues in one question, simultaneously, making it difficult for respondents to provide authentic feedback.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

InteractionMetrics

JULY 29, 2024

If they were truly scientific, we would expect higher NPS and ACSI scores, and we would be having routinely good customer experiences. NPS is too prolific, being used at every touchpoint instead of as a summary measure as Bain intended. Martha: Well, Greg, that’s a very big question with a very big answer. Martha: Okay.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

SurveySensum

DECEMBER 8, 2021

Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product. NPS survey 4 min after purchasing #SaaS or an automated survey straight after cancellation.”. Double-barreled questions. is a double-barreled question.

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52