Construction Net Promoter Score Text Analytics 
eglobalis
FEBRUARY 3, 2025
Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews. For instance, a retail client of Oracle improved its Net Promoter Score (NPS) by 15% by addressing negative sentiment identified through AI analysis.
Lumoa
JANUARY 24, 2024
CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Customer satisfaction drives key metrics like your Net Promoter Score (NPS).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
FEBRUARY 9, 2023
Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. The score should be above 0.
PeopleMetrics
FEBRUARY 6, 2015
So why have your Net Promoter Scores started to plateau? This allows internal departments to be measured, and staff can receive constructive and positive feedback in the same way as employees on the frontline. Your Client or Customer Advisory Board is humming along. The answer is likely right in front of you.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. The score should be above 0.
Lumoa
APRIL 18, 2023
Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Think about it. They make it easier for you to deliver a consistent delight.
Expert insights. Personalized for you.
391 
Let's personalize your content