Experience Investigators

AUGUST 3, 2021

If you think it’s necessary, make sure to articulate that you’re looking for honest constructive criticism, even if it’s not particularly flattering. As an added bonus, your willingness to accept and consider constructive criticism will build even more trust and strengthen an already strong relationship.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

CommBox

MARCH 2, 2022

For starters, you can check your social inbox (if you use social media as a channel to receive queries from customers) or customer service platforms like CommBox. Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com. You can also expand your search by conducting social listening.

Customer Service 98

Customer Service Social Listening Omnichannel Customer Journey Map 98

Retently

FEBRUARY 9, 2024

Reassuring them that constructive criticism is valued creates a valuable means for pinpointing areas for improvement and identifying strengths within the products/services offered. Social listening capabilities further extend the reach, capturing spontaneous conversations and opinions shared across social media platforms.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Customer Bliss

NOVEMBER 1, 2016

Like many CCOs, it was ultimatley part of her role to construct how it would be implemented. . For Brenda, one obvious “gap” here was social listening. There needed to be a process here, so … … launch a process: In her case, it was a 2011 launch of a federal student aid social media process.

Social Media 47

Social Media Non-Profits Construction Social Listening 47